Fintech Support Analyst: Escalations & Fraud - Flex Hours

TNG Digital Sdn Bhd; Perak; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Flexible hours

Medical coverage

Extra leave for family and caregiving

Monthly lifestyle allowance via TNG eW

Long-term rewards

Mobile and broadband reimbursement

Discounts and wellness perks

Job summary

TNG Digital Sdn Bhd is looking for a proactive customer support specialist to handle escalated inquiries related to financial transactions, account management, and compliance. You will use fintech platforms and tablets to assist customers and educate them on complex financial processes.

Join a team that values ownership, collaboration, and a customer-first mindset, with flexible working hours and wellbeing perks. Shortlisted candidates only will be contacted.

Qualifications

• Minimum higher secondary education or Diploma, or 2–3 years frontline customer service experience.
• Familiarity with eWallets, mobile apps, or fintech platforms.
• Proficient using tablets/smartphones for onboarding and support.
• Knowledge of AML, KYC, data privacy, and fraud prevention protocols.
• Excellent interpersonal and communication skills, especially with non-native English/Malay speakers.
• Ability to work independently and manage multiple tasks.
• Team-oriented with cross-department collaboration.

Responsibilities

• Serve as primary contact for escalated customer inquiries.
• Provide prompt responses to concerns related to transactions, accounts, investments, tech issues, and compliance.
• Leverage fintech knowledge to address inquiries effectively.
• Demonstrate fraud detection and prevention expertise.
• Assist customers in navigating fintech platforms and digital interfaces.
• Educate customers on complex financial processes and investment strategies.
• Collaborate with compliance, risk, and technology teams to ensure regulatory adherence and improve support processes.
• Analyze customer and transaction data to identify trends and insights for product improvements.
• Maintain CRM records of interactions for future reference.

Skills

Multilingual communication

Customer service excellence

Problem solving

Attention to detail

Team collaboration

Education

Higher secondary / Diploma

Tools

Fintech platforms

Tablet onboarding

Job description

TNG Digital Sdn Bhd is looking for a proactive customer support specialist to handle escalated inquiries related to financial transactions, account management, and compliance. You will use fintech platforms and tablets to assist customers and educate them on complex financial processes.

Join a team that values ownership, collaboration, and a customer-first mindset, with flexible working hours and wellbeing perks. Shortlisted candidates only will be contacted.