Fintech Support Analyst - Fraud & Customer Experience

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 84,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur is seeking an Analyst, Customer Support to handle escalated inquiries related to fintech transactions, account management, and platform issues.

You will work with compliance and risk teams, utilize CRM systems, and guide customers through digital wallets and banking apps, maintaining accuracy and a customer-first approach.

Experience in AML/KYC, fraud prevention, and multilingual support is advantageous.

Qualifications

• Minimum higher secondary education or Diploma; 2–3 years in frontline customer service.
• Experience with eWallets, fintech platforms, and onboarding via tablets or smartphones.
• Excellent interpersonal and communication skills, especially with non-native English/Malay speakers.

Responsibilities

• Serve as the primary contact for escalated customer inquiries.
• Respond promptly to concerns related to transactions, accounts, and platform issues.
• Educate customers on fintech processes and product features.
• Collaborate with compliance, risk, and technology teams to ensure regulatory adherence.
• Maintain CRM records and analyze data to improve customer experiences.

Skills

Customer service

Communication skills

Data analysis

Fraud detection

AML/KYC knowledge

Regulatory compliance

Education

Diploma or higher secondary

Tools

CRM software

Fintech platforms

Job description

TNG Digital Sdn Bhd in Kuala Lumpur is seeking an Analyst, Customer Support to handle escalated inquiries related to fintech transactions, account management, and platform issues.

You will work with compliance and risk teams, utilize CRM systems, and guide customers through digital wallets and banking apps, maintaining accuracy and a customer-first approach.

Experience in AML/KYC, fraud prevention, and multilingual support is advantageous.