Senior Field Service Engineer – Fire Protection Systems

Dwisolar Sdn Bhd

Pengerang

On-site

MYR 70,000 - 120,000

Full time

6 days ago

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Job summary

Dwisolar Sdn Bhd is seeking a Mobile Lead Field Service Engineer to lead onsite service delivery and provide advanced technical support to customers on open tickets, resolving critical issues quickly to ensure maximum satisfaction. You will act as a senior resource guiding end users and junior staff, coordinating hardware and software upgrades and ensuring smooth deployments.

Candidates should hold a Bachelor of Engineering in Electrical & Electronic (Honours) or equivalent, with 3–5 years in a

Qualifications

Bachelor of Engineering in Electrical & Electronic (Honours) or equivalent field.
3–5 years of working experience in a technical industry, preferably Oil & Gas or Construction.
Strong leadership, service and communication skills; report writing and presentations.

Responsibilities

Perform service, maintenance, and complex troubleshooting on the company's products
Perform advanced product upgrades (Hardware and Software)
Plan and oversee servicing schedules and work activities in advance
Lead and work closely within a team of service engineers and technicians
Attend strategic meetings with clients prior to product upgrades and system deployments
Continuously improvise and enhance the performance and efficiency of servicing workflows
Provide high-level customer support and liaise directly with client key stakeholders
Conduct comprehensive training for clients following installation and commissioning
Maintain up-to-date knowledge on all latest products, hardware, software, and industry standards
Prepare, review, and approve detailed service reports