Senior Field Service Engineer – Fire Protection Systems

Dwisolar Sdn Bhd; Pengerang; On-site; MYR 70,000 - 120,000; Full time

Job summary

Dwisolar Sdn Bhd is seeking a Mobile Lead Field Service Engineer to lead onsite service delivery and provide advanced technical support to customers on open tickets, resolving critical issues quickly to ensure maximum satisfaction. You will act as a senior resource guiding end users and junior staff, coordinating hardware and software upgrades and ensuring smooth deployments.

Candidates should hold a Bachelor of Engineering in Electrical & Electronic (Honours) or equivalent, with 3–5 years in a

Qualifications

• Bachelor of Engineering in Electrical & Electronic (Honours) or equivalent field.
• 3–5 years of working experience in a technical industry, preferably Oil & Gas or Construction.
• Strong leadership, service and communication skills; report writing and presentations.

Responsibilities

• Perform service, maintenance, and complex troubleshooting on the company's products
• Perform advanced product upgrades (Hardware and Software)
• Plan and oversee servicing schedules and work activities in advance
• Lead and work closely within a team of service engineers and technicians
• Attend strategic meetings with clients prior to product upgrades and system deployments
• Continuously improvise and enhance the performance and efficiency of servicing workflows
• Provide high-level customer support and liaise directly with client key stakeholders
• Conduct comprehensive training for clients following installation and commissioning
• Maintain up-to-date knowledge on all latest products, hardware, software, and industry standards
• Prepare, review, and approve detailed service reports

Skills

Leadership

Customer service

Communication

Report writing

Technical documentation

Presentations

Education

Bachelor of Engineering in Electrical & Electronic (Honours)

Tools

Fire Protection Systems

Job description

Dwisolar Sdn Bhd is seeking a Mobile Lead Field Service Engineer to lead onsite service delivery and provide advanced technical support to customers on open tickets, resolving critical issues quickly to ensure maximum satisfaction. You will act as a senior resource guiding end users and junior staff, coordinating hardware and software upgrades and ensuring smooth deployments.

Candidates should hold a Bachelor of Engineering in Electrical & Electronic (Honours) or equivalent, with 3–5 years in a