Senior F&B Team Member

Qra Foods; Kuala Lumpur; Hybrid; MYR 27,000 - 31,000; Full time

Benefits offered by this job

Insurance

Medical & Dental Claims

Allowances & Earned Wage Access (EWA)

Staff Discount

Team Building

Training & Development

Job summary

Qra Foods in Kuala Lumpur is hiring a Senior F&B Team Member to prepare espresso drinks, assist customers, and manage orders in a fast-paced café within a modern grocer setting.

You will handle payments, keep the front-of-house clean, and upsell specials while maintaining high standards of service and hygiene. Experience as a barista and flexibility for varied shifts are preferred.

Qualifications

• Previous experience as a barista or in a similar role is preferred.
• Excellent customer service skills are required.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Greet customers warmly, assist with menu selections, and take orders accurately.
• Prepare and serve coffee and beverages according to café recipes and standards.
• Input orders into the POS system and coordinate with kitchen for food orders.
• Handle cash and card transactions, provide receipts, and balance the drawer.
• Keep FOH and shared kitchen area clean and organized.
• Promote café specials and upsell items to increase sales.
• Adhere to food safety, hygiene standards, and café policies.
• Collaborate with team members to ensure smooth service.

Skills

Coffee brewing techniques

Espresso machine operation

Customer service

Multitasking

Cash handling math

Job description

# Senior F&B Team Member###### Qra Sdn BhdAI-generated summary* Make espresso & specialty drinks run POS, prep food, handle payments and keep FOH clean.* Work at a modern grocer connecting communities through quality food and curated picks.* Delight customers, upsell specials and shape daily community moments!RM 2400 - RM 2800Bukit Damansara, Kuala LumpurFull-TimeBe an early applicant# Job Description*About****Qra (pronounced Q-ra)****- is a modern lifestyle grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.***Customer Service*** Greet customers warmly, assist with menu selections, and take orders accurately. Provide recommendations and ensure customer satisfaction throughout their visit.**Barista Duties*** Prepare and serve a variety of coffee and other beverages, including espresso drinks, brewed coffee, and specialty drinks according to café recipes and standards. Ensure quality and consistency in every beverage served.**Order Management*** Input orders into the POS system accurately, collaborate with kitchen staff for food orders, and prioritize tasks to ensure timely delivery of orders to customers. Some examples of collaboration would include preparing fresh ingredients and assembling of sandwiches.**Cash Handling*** Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.**Cleaning and Organization*** Keeping FOH and shared kitchen area clean and organized, including wiping tables, sweeping floors, and sanitizing high-touch surfaces and maintaining cleanliness and orderliness in the coffee preparation area.**Upselling and Promotion*** Promote café specials, new coffee blends, and additional menu items to customers. Upsell supplementary items such as pastries, desserts, or merchandise to enhance the customer experience and increase sales.**Compliance*** Adhere to all food safety and hygiene standards, as well as café policies and procedures. Always ensure compliance with health and safety regulations.**Teamwork*** Work collaboratively with other FOH and back-of-house staff to provide efficient service and maintain a positive work environment. Communicate effectively with team members and management to address any issues or concerns.---# Job Requirements**What We're Looking For :*** Previous experience as a barista or in a similar role preferred.* Knowledge of coffee brewing techniques and espresso machine operation.* Excellent customer service skills with a friendly and approachable demeanor.* Ability to multitask and work in a fast-paced environment while maintaining attention to detail.* Basic math skills for cash handling and order processing.* Flexibility to work varied shifts, including evenings, weekends, and holidays.* Ability to stand for extended periods and handle food and beverages.* Comfortable working in a busy, sometimes noisy environment.* Willingness to adhere to uniform and grooming standards.---# SkillsFood Services---# Company Benefits# InsuranceComprehensive coverage for your health and safety.# Medical & Dental ClaimsHealth and welfare benefits.# Allowances & Earned Wage Access (EWA)Financial perks to supplement your income.# Staff DiscountEnjoy exclusive rewards and privileges.# Team BuildingTeam activities to foster collaboration.# Training & DevelopmentEnhance skills and career prospects.---# Additional Info## Experience Level1 - 3 Years of Experience## Career LevelJunior Executive## Job SpecialisationFood & Beverage (on-ground)---# Company Profile## Qra Sdn BhdAbout Qra (pronounced Q-ra) - is a modern lifestyle grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.