Cafe Service Crew (Klang Valley)

103 Coffee; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

103 Coffee in Kuala Lumpur is hiring a Cafe Service Crew to support daily café operations and deliver consistent service standards. You will assist the team, handle cashiering, and ensure a clean, welcoming dining area.

Fresh graduates are welcome. Basic POS training will be provided, with emphasis on fast-paced service, teamwork, and customer-oriented interactions.

Qualifications

• Fresh graduates welcome to apply.
• Experience in F&B or customer service is a plus.
• Cashiering and POS handling training will be provided.
• Able to understand menu items and service procedures.
• Good communication and interpersonal skills.

Responsibilities

• Greet customers and take orders in a timely, professional manner.
• Process payments and cashiering duties accurately.
• Assist in daily front-of-house operations and table clearing.
• Maintain cleanliness and comply with SOPs and safety standards.

Skills

Customer service

Cash handling

POS system

Teamwork

English language

Bahasa Malaysia

Numeracy

Tools

POS system

Job description

This role supports daily café operations by delivering consistent service standards, maintaining cleanliness, and assisting the team in smooth day-to-day operations.

Requirements

• Fresh graduates and candidates without experience are welcome to apply
• Prior experience in F&B or customer service is an advantage
• Basic cashiering and handling of POS systems (training provided)
• Ability to understand menu items and service procedures
• Basic numeracy and cash-handling skills
• Customer-oriented with a positive and friendly attitude
• Ability to follow instructions and standard operating procedures
• Good communication and interpersonal skills
• Willingness to learn and adapt in a fast-paced environment
• Ability to work effectively under pressure, especially during peak hours
• Team player with a responsible and reliable work attitude
• Proficiency in spoken English and Bahasa Malaysia
• Proficiency in spoken Man.darin will be an added advantage
• Shift-based work including weekends and public holiday
• Fast-paced café environment with prolonged standing
• Occasional support required during peak periods or special promotions

Key Activities / Accountabilities

A) Customer Service

• a) Greet customers courteously and attend to their orders in a timely and professional manner
• b) Assist customers with menu items, basic product information, and service-related inquiries
• c) Handle cashiering duties accurately, including order processing and payment handling

B) Front-of-House Operations

• a) Support daily café operations including order taking, food and beverage serving, and table clearing
• b) Maintain cleanliness and tidiness of the dining area, counter, and front-of-house equipment
• c) Follow outlet SOPs, service standards, and hygiene requirements at all times

C) Team Support

• a) Support baristas and outlet team members during peak hours
• b) Follow work schedules and instructions assigned by supervisors or outlet management
• c) Assist in simple restocking and preparation tasks when required

D) Compliance & Other Duties

• a) Adhere to food safety, hygiene, and workplace safety standards
• b) Any other duties assigned by the Supervisor, Assistant Outlet Manager, or Outlet Manager

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Cafe Service Crew?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

Driven by a passion for excellence, we are dedicated to creating meaningful and memorable experiences for our community.

Our team embodies the Champion Spirit - bold in innovation, grounded in practicality, and united by a shared commitment to quality.

From expertly crafted specialty coffee to comforting, thoughtfully prepared food, we deliver distinctive offerings designed to delight every guest.

We welcome like-minded, entrepreneurial baristas and partners to grow with us and be part of something bigger.

Creating Champion Experiences Since 2014 reflects our unwavering commitment to elevating standards, empowering people, and celebrating the best in everyone.

Driven by a passion for excellence, we are dedicated to creating meaningful and memorable experiences for our community.

Our team embodies the Champion Spirit - bold in innovation, grounded in practicality, and united by a shared commitment to quality.

From expertly crafted specialty coffee to comforting, thoughtfully prepared food, we deliver distinctive offerings designed to delight every guest.

We welcome like-minded, entrepreneurial baristas and partners to grow with us and be part of something bigger.

Creating Champion Experiences Since 2014 reflects our unwavering commitment to elevating standards, empowering people, and celebrating the best in everyone.

Driven by a passion for excellence, we are dedicated to creating meaningful and memorable experiences for our community.

Our team embodies the Champion Spirit - bold in innovation, grounded in practicality, and united by a shared commitment to quality.

From expertly crafted specialty coffee to comforting, thoughtfully prepared food, we deliver distinctive offerings designed to delight every guest.

We welcome like-minded, entrepreneurial baristas and partners to grow with us and be part of something bigger.

Creating Champion Experiences Since 2014 reflects our unwavering commitment to elevating standards, empowering people, and celebrating the best in everyone.

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