Senior Executive, Operations Administration

Alliance Bank; Subang Jaya; On-site; MYR 55,000 - 75,000; Full time

Job summary

Alliance Bank is seeking a Senior Executive, Operations Administration to support collections and recoveries through strong operational and administrative processes. The role includes handling system update requests, posting transactions, and ensuring records are accurate for decision making and reporting.

The candidate will work with internal teams to resolve issues, prepare monitoring reports, and drive process improvements to enhance efficiency and controls within daily operations.

Qualifications

• 2–3 years working experience in service and operational support, administrative coordination, preferably in a banking or financial institution.

Responsibilities

• Provide operational and administrative assistance to ensure smooth daily operations to support collections and recoveries strategic planning.
• Process internal requests for system updates and posting transactions to ensure records remain current, complete and reliable to support decision making, operational monitoring and reporting accuracy.
• Review data for errors, correct discrepancies and check output for accurate capturing.
• Facilitate requests on issuance of official letters, notices and reminders to customers in accordance with established template, timeline and Bank’s standard.
• Build and maintain collaborative relationships with internal stakeholders to ensure seamless coordination and efficient issue resolution and timely delivery service.
• Support management in preparing reports, summaries and documentation required for monitoring, and reviews.
• Assist in identifying and implementing process improvement and automation initiatives to enhance operational efficiency, strengthen internal controls and improve service quality.

Skills

Operational support

Administrative coordination

Data accuracy

Tools

Banking systems

Job description

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Senior Executive, Operations Administration

Provide operational and administrative assistance to ensure smooth daily operations to support collections and recoveries strategic planning.

Process internal requests for system updates and posting transactions to ensure records remaincurrent, complete and reliable to support decision making, operational monitoring and reporting accuracy.

Review data for errors, correct any discrepancies and check output for accurate capturing.

To facilitate requests on issuance of official letters, notices and reminders to customers in accordance with established template, timeline and Bank’s standard.

Build and maintain collaborative relationships with internal stakeholders to ensure seamless coordination and efficient issue resolution and timely delivery service.

Support management in preparing reports, summaries and documentation required for monitoring, and reviews.

Assist in identifying and implementing process improvement and automation initiatives to enhance operational efficiency, strengthen internal controls and improve service quality.

Requirements:

2 to 3 years’working experience in service and operational support, administrative coordination, preferably in a banking or financial institution.

Exposure in managing payment requests and handling credit card and loan system update.

Hands-on experience in issuing letters, notices and reminders, ensuring adherence to documentation standards.