Operation Executive (D'Laksa) (Klang Valley Region)

SEN KEE FOOD TRADING SDN. BHD.; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Incentive every 4 months KPI

Birthday gift

Staff meal

2 sets of uniform

EPF & SOCSO & EIS

Overtime pay

Training provided

Increment & promotion

Job summary

SEN KEE FOOD TRADING SDN. BHD. in Kuala Lumpur is seeking an Operations Executive to oversee multiple restaurant outlets and drive efficient, profitable service standards.

The role covers staff supervision, training, licensing compliance, and outlet performance reporting. A Diploma and 1+ year in F&B are expected, with strong leadership and multilingual communication skills. Willingness to travel across outlets is required.

Qualifications

• Diploma in any field and/or 1 year in related field.
• Strong background in F&B and restaurant operations.
• Leadership skills with the ability to guide a team.
• Good command of English, Bahasa Malaysia and Mandarin.
• Own transport and willingness to travel within states.

Responsibilities

• Ensure restaurant outlets operate efficiently and profitably while maintaining reputation.
• Act as communicator between outlets, management and staff.
• Supervise and support operations for all outlets assigned.
• Train, motivate and evaluate service staff per policies.
• Prepare training materials for outlet staff training.
• Conduct onsite training on operation guidelines and customer service.
• Assist with PBT license applications and renewals.
• Participate in new outlet openings and achieve monthly sales targets.
• Assist Head of Department in audits and outlet performance reviews.
• Ensure licensing, hygiene and health/safety compliance.
• Liaise with customers, employees, purchasing and licensing authorities.
• Weekly reporting on outlet performance and stocks.
• Audit outlets and handle customer complaints.

Skills

F&B experience

Leadership

Team player

Multilingual (English, Malay, Mandarin

Education

Diploma in any field

Job description

A fast–paced role packed with action, learning opportunities, outlet visits and a super supportive team — the perfect place to grow!If you love challenges, leadership and the F&B environment… this job is MADE for you!

Operation:

• 1. To ensure that restaurant operate efficiently and profitably while maintaining their reputation and ethos.


• 2. Work as communicator between outlet pic or management and subordinates.


• 3. Supervise and support the operation for all outlet assigned.


• 4. Train, motivate, supervise, communicate and evaluate food & beverage service staff in accordance with operating policies


• 5. Assist to prepare training materials for outlet staff training.


• 6. Conduct onsite training (operation guideline & customer service) based on schedule arranged


• 7. Prepare all documents for PBT application & Ensure all PBT license renew before expiry date.


• 8. Involve in new outlet opening.


• 9. To ensure the achievement of monthly profit and sales


• 10. Assist HOD in audit and review outlet performance.


• 11. Ensuring compliance with licensing, hygiene and health and safety legislation / guidelines.


• 12. Liaising with customers, employees, purchasing, and licensing authorities


• 13. Weekly reporting on outlet performance includes stocks & staff.


• 14. Assist food safety audit and halal department.


• 15. Audit outlet and handling complaint.


• 16. Regularly check outlet CCTV.


• 17. Must always travel outlet to outlet


• 18. Cover all outlets local and outstation


• 19. Based in KL


• 20. Performs other job-related duties as assigned by immediate superior or the Management.

Daily Task:

• 1. Ensure all outlet has enough manpower to run the business.


• 2. Arrange man power accordingly by follow labor cost guideline.


• 3. Check morning & closing report for each outlet, follow-up with outlet pic and ensure closing report sent completely.


• 4. Check Supervisor’s daily report, and record all the issue reported.


• 5. Check and ensure stock is sufficient in daily basis.


• 6. Outlet visit report includes:
  
  
  
  • Outlet condition
  
  
  • Stock issue
  
  
  • Other highlighted issue
  
  
  
  


• Plan staff roster based on outlet’s operational requirements.


• Complete weekly labor cost.


• Conduct staff appraisal on week 3 every month.

Requirement:

• Possess at least a Diploma in any field and or at least 1 years of working experience in the related field is required for this position


• Strong background in F&B line


• A team player with leadership skills, independent and pleasant personality.


• Maturity to deal with all staff and customers in professional way


• Good attitude with detail-oriented and serious person


• Good command of verbal and written English, Bahasa Malaysia and Mandarin


• Possess own transport for work


• Able to work in long hours & travel within states


• Able to get incentive if achieve good performance

WHAT WE OFFER:

• Salary up to RM3,000++ with OT/allowances


• Incentive every 4 months if KPI is achieved


• Birthday gift


• Staff meal


• 2 sets of uniform


• EPF & SOCSO & EIS


• Overtime pay


• Training provided


• Increment & promotion

Your application will include the following questions:

• What's your expected monthly basic salary?


• How many years' experience do you have as an Operations Executive?

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.

Operated by Asam Laksa enthusiast, we deliver our heart and passion in each of every serving to perform on the stage of satisfaction. Hereafter, we steadily revise our dense ingredients for an incredible Asam Laksa experience. A part from that, we are often particularly consistent with our serving portion. We welcome anyone and everyone with open hand to immerse into the phenomenal real of D'laksa.

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What can I earn as an Operations Executive