Claims Support Administrator/ Executive

Asia Global Advisory; Kuala Lumpur; On-site; MYR 25,000 - 36,000; Full time

Job summary

IXChange Pte Ltd is seeking a dedicated claims professional to support our healthcare administration client. The role is based in Kuala Lumpur and focuses on accurate claim processing, PAF assessment, and LOG issuance while upholding SLAs.

Ideal candidates will have 2–3 years in claims or medical roles, a healthcare/insurance background, and strong English communication in a structured, team-oriented environment.

Qualifications

• 2–3 years of experience in claims or medical-related roles.
• Background in healthcare or insurance favored.
• Strong written and spoken English.

Responsibilities

• Accurately and promptly process claims, assess PAFs, and issue LOGs for assigned client accounts.
• Ensure adherence to SLAs and compliance standards.
• Handle inquiries from members, clients, and providers via the benefits team hotline.
• Work independently while supporting the team’s daily operations to enhance service delivery.
• Manage documentation, verify information, coordinate with internal and external parties, and ensure timely follow-up for each case.

Skills

MS Office Proficiency

Claims processing

Attention to detail

English communication

Job description

AGA is assisting our client, IXChange Pte Ltd, a member of the IHH Healthcare network—one of the world’s largest healthcare service providers. With over 20 years of experience delivering end-to-end healthcare solutions in Third Party Administration (TPA), IXChange is committed to providing world-class patient care, supported by a comprehensive suite of digital tools that ensure convenient access to services anytime, anywhere.

Key Responsibilities:

Accurately and promptly process claims, assess PAFs, and issue LOGs for assigned client accounts.

Ensure strict adherence to service level agreements (SLAs) and compliance standards.

Handle enquiries from members, clients, and service providers regarding claims, where required, via the benefits team hotline.

Work independently while supporting the team’s daily operations to enhance overall service delivery and operational efficiency.

Manage documentation, verify information, coordinate with internal and external parties, and ensure timely follow-up for each case.

Ideal Candidate:
We are looking for a dedicated and detail-oriented professional who thrives in a structured work environment and is committed to delivering high-quality service. Candidates with a background in healthcare or insurance are preferred, with knowledge of medical claims processes being highly advantageous.

The ideal candidate should possess strong proficiency in MS Office tools, demonstrate accuracy and attention to detail, and have 2–3 years of experience in claims or medical-related roles. Healthcare or insurance background preferred. Excellent written and spoken English skills are required.

This position is based in Kuala Lumpur and is ideal for candidates seeking growth within a dynamic healthcare administration setting.