Senior Executive eCommerce

DKSH Management Ltd.; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH is seeking a Senior Executive, eCommerce in Malaysia to manage the group's online activities for Consumer Goods Business Units, driving growth through strategic planning, account management, and data analytics across major e-commerce channels.

You will collaborate with clients and internal teams to develop campaigns, optimise pricing, monitor performance, and contribute to cross-border and mobile/social commerce expansion.

Qualifications

• Bachelor's Degree in Business, Economics, or a related field.
• 3–4 years of experience in a similar role at an e-commerce platform, brand, or distributor; prior e-commerce or online fulfilment operations related to logistics is a plus.
• Digital savvy with strong knowledge of e-commerce business models, operations, and technology, and proven experience managing e-commerce channels.
• Strong commercial and negotiation skills; familiarity with SAP is an advantage; finance and accounting knowledge.

Responsibilities

• Plan and assist in developing merchandising and promotion campaigns for the online channel; manage promotional mechanisms with e-commerce players.
• Manage stock fulfilment rates with e-retailers and clients; maintain accurate promotion pricing on SAP for all e-retailers and clients.
• Assist in developing business, marketing, and operational plans to meet sales targets.
• Build brand equity with clients across e-commerce platforms; monitor and evaluate marketing promotions.

Skills

Digital savvy

E-commerce channels

Negotiation

SAP familiarity

Finance knowledge

Communication skills

Education

Bachelor's Degree in Business

Economics

Tools

SAP

Job description

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Location: MY, MY

Global Business Unit: OTH

Job Function: Digital

Requisition Number: 248911

Description:

About the Role

The Senior Executive, eCommerce is responsible for managing DKSH's e-commerce activity in Malaysia for the Consumer Goods Business Units, bringing the world's favorite brands to key e-commerce platforms and delivering the best online shopping experience to consumers. This role drives business growth through strategic planning, key account management, data analytics, and business development across all major e-commerce channels.

What You Will Deliver

• Plan and assist in the development of merchandising and promotion campaigns for the online channel, managing promotional mechanisms including bundle set creation and discount promotions with e-commerce players
• Manage stock fulfilment rates with e-retailers and clients, and maintain accurate promotion pricing on SAP for all e-retailers, e-marketplaces, and clients in accordance with contractual terms
• Assist in developing business, marketing, and operational plans to ensure consistent achievement of sales targets
• Build brand equity in collaboration with clients across e-commerce platforms, monitoring and evaluating the outcomes of marketing and promotional implementations
• Monitor sales performance against the approved Advertising and Promotions (A&P) budget, and execute trade claims recovery from clients within contractual terms
• Minimize unnecessary costs and risks that impact Profit and Loss (P&L), maintaining accurate price records in accordance with contractual obligations
• Conduct robust research and analysis of new online business opportunities to drive portfolio expansion
• Regularly analyze trade returns and develop action plans to reduce returns and errors in delivery
• Assist in financial reconciliation supervision covering accounts receivable and accounts payable, and prepare business reviews and post-sales reports
• Identify and execute new channel expansion opportunities, including terms negotiations with e-commerce platforms and partners
• Build strong business relationships with clients, stakeholders, internal teams, and business units to support sustainable growth
• Communicate and align the online business plan across all operational departments and business units
• Support the expansion of e-commerce business opportunities in mobile and social commerce and cross-border trade
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's Degree in Business, Economics, or a related field
• Minimum 3 to 4 years of experience in a similar role at an e-commerce platform, brand, or distributor; prior experience in a company known for e-commerce or online fulfilment operations related to the logistics industry is an added advantage
• Digital savvy with strong knowledge of e-commerce business models, operations, and technology, and proven experience managing e-commerce channels
• Strong commercial and negotiation skills; management consultancy experience is a plus and familiarity with SAP is an advantage
• Good finance and accounting knowledge with hands-on experience in business process design, process architecture, and process levels
• Strong passion for e-commerce combined with solid business acumen and a consumer-first mindset
• Excellent communication, multitasking, and critical thinking skills with the ability to work both independently and collaboratively at all organizational levels
• Entrepreneurial mindset that is driven, flexible, and willing to learn, with the ability to deliver on deadlines with agility and adaptability
• Positive attitude and a change agent mentality that embraces continuous improvement

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in eCommerce.

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