Senior Executive eCommerce

DKSH Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Senior Executive, eCommerce to manage the company’s online activity for the Consumer Goods business. You will drive growth through strategic planning, account management, data analytics, and business development across major e-commerce channels.

The role requires 3–4 years in a similar e-commerce position, strong SAP and finance knowledge, and excellent negotiation and communication skills.

Qualifications

• Bachelor's degree in Business, Economics, or related field.
• 3-4 years in a similar e-commerce role, with platforms or distributors.
• Digital savvy with knowledge of e-commerce models, operations and tech.
• Strong commercial and negotiation skills; familiarity with SAP is an advantage.
• Good finance and accounting knowledge with process design experience.
• Strong communication, multitasking and analytical abilities.

Responsibilities

• Plan and assist in merchandising and promotion campaigns for the online channel.
• Manage stock fulfilment rates with e-retailers and maintain promotion pricing on SAP.
• Assist in developing business, marketing, and operational plans to hit sales targets.
• Build brand equity with clients across e-commerce platforms; monitor outcomes.
• Monitor A&P budget and manage trade claims recovery within terms.
• Reduce costs and risks, maintain accurate price records per contracts.
• Research and analyze new online business opportunities for portfolio growth.
• Analyze trade returns and develop actions to reduce returns/delivery errors.
• Support financial reconciliation, AR/AP, and post-sales reporting.
• Identify new channel expansion opportunities and negotiate terms with platforms.
• Forge strong relationships with clients, stakeholders, and internal teams.
• Align online business plan across departments and units.
• Support expansion in mobile, social commerce and cross-border trade.
• Handle administrative and coordination tasks as required.

Skills

E-commerce knowledge

Negotiation skills

SAP familiarity

Finance & accounting

Excellent communication

Analytical thinking

Education

Bachelor's degree in Business, Economics, or related field

Tools

SAP

Job description

The Senior Executive, eCommerce is responsible for managing DKSH's e-commerce activity in Malaysia for the Consumer Goods Business Units, bringing the world's favorite brands to key e-commerce platforms and delivering the best online shopping experience to consumers. This role drives business growth through strategic planning, key account management, data analytics, and business development across all major e-commerce channels.

What You Will Deliver

• Plan and assist in the development of merchandising and promotion campaigns for the online channel, managing promotional mechanisms including bundle set creation and discount promotions with e-commerce players
• Manage stock fulfilment rates with e-retailers and clients, and maintain accurate promotion pricing on SAP for all e-retailers, e-marketplaces, and clients in accordance with contractual terms
• Assist in developing business, marketing, and operational plans to ensure consistent achievement of sales targets
• Build brand equity in collaboration with clients across e-commerce platforms, monitoring and evaluating the outcomes of marketing and promotional implementations
• Monitor sales performance against the approved Advertising and Promotions (A&P) budget, and execute trade claims recovery from clients within contractual terms
• Minimize unnecessary costs and risks that impact Profit and Loss (P&L), maintaining accurate price records in accordance with contractual obligations
• Conduct robust research and analysis of new online business opportunities to drive portfolio expansion
• Regularly analyze trade returns and develop action plans to reduce returns and errors in delivery
• Assist in financial reconciliation supervision covering accounts receivable and accounts payable, and prepare business reviews and post-sales reports
• Identify and execute new channel expansion opportunities, including terms negotiations with e-commerce platforms and partners
• Build strong business relationships with clients, stakeholders, internal teams, and business units to support sustainable growth
• Communicate and align the online business plan across all operational departments and business units
• Support the expansion of e-commerce business opportunities in mobile and social commerce and cross-border trade
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's Degree in Business, Economics, or a related field
• Minimum 3 to 4 years of experience in a similar role at an e-commerce platform, brand, or distributor; prior experience in a company known for e-commerce or online fulfilment operations related to the logistics industry is an added advantage
• Digital savvy with strong knowledge of e-commerce business models, operations, and technology, and proven experience managing e-commerce channels
• Strong commercial and negotiation skills; management consultancy experience is a plus and familiarity with SAP is an advantage
• Good finance and accounting knowledge with hands‑on experience in business process design, process architecture, and process levels
• Strong passion for e-commerce combined with solid business acumen and a consumer‑first mindset
• Excellent communication, multitasking, and critical thinking skills with the ability to work both independently and collaboratively at all organizational levels
• Entrepreneurial mindset that is driven, flexible, and willing to learn, with the ability to deliver on deadlines with agility and adaptability
• Positive attitude and a change agent mentality that embraces continuous improvement

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in eCommerce.

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Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

What can I earn as an eCommerce Executive