Senior Executive - Dispute Resolution

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Public Mutual Berhad is seeking a Compliance Officer in Malaysia to handle inquiries and complaints involving the agency force and to investigate Unit Trust Consultants’ misconduct. You will assist in drafting memorandums, reports and proposals, and review related guidelines and policies.

The role requires a degree in a relevant field, at least 3 years’ experience, and strong English communication, with meticulous, proactive, and detail-oriented work habits.

Qualifications

• Minimum 3 years of working experience.
• Strong analytical and coordination skills.
• Excellent command of English (written and spoken).
• Meticulous, proactive, and detail-oriented.
• Fresh graduates with strong credentials considered.

Responsibilities

• Handle inquiries and complaints involving the agency force.
• Investigate and analyze UTC misconduct.
• Assist in drafting, writing, and editing memorandums, reports, proposal papers, etc.
• Review reports, guidelines, and policies related to UTCs.
• Compile compliance and risk management reports within timeline given.
• Administrative matters pertaining to complaints lodged by customers or investors.

Skills

Analytical skills

Coordination skills

English proficiency

Team player

Attention to detail

Education

Degree in Law

Degree in Mass Communication

Degree in English Language

Degree in Business Administration

Degree in Psychology

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibilities

• Handle inquiries and complaints involving the agency force.
• Investigate and analyze Unit Trust Consultants’ (UTCs’) misconduct.
• Assist in drafting, writing, and/or editing memorandums, reports, proposal papers, etc.
• Review reports, guidelines, and policies related to UTCs.
• Compile compliance and risk management reports within timeline given.
• Administrative matters pertaining to complaints lodged by customers or investors.

Requirements:

• Degree in Law, Mass Communication, English Language, Business Administration, Psychology, or any relevant field.
• Minimum 3 years of working experience.
• A good team player who is meticulous, proactive, and detailed.
• Possess strong analytical and coordination skills.
• Good command of English, both written and spoken.
• Able to work under pressure and meet tight deadlines.
• Fresh graduates or applicants without relevant experience but with strong academic credentials and a positive work attitude will also be considered.

Join Us!

Only shortlisted candidates will be notified.