Senior Executive Client Management Administration

DKSH Management Ltd.; Malaysia; On-site; MYR 70,000 - 100,000; Full time

Job summary

DKSH Management Ltd. in Malaysia seeks a Senior Executive, Client Management Administration to deliver efficient administrative support for the Client Management and Sales teams. You will help manage budgets, reporting, and client communications in a fast-paced FMCG environment.

The role requires a Diploma/degree in Business Administration and at least 2 years in a similar role, with strong Excel, SAP, and communication skills. Fluency in local language and English is preferred.

Qualifications

• Diploma or Degree in Business Administration, or an equivalent qualification.
• Minimum 2 years of experience in a similar role or FMCG industry.
• Strong understanding of clients' industry, business, and products.
• Proficiency in office productivity tools including SAP ERP and Microsoft Excel/Word/PowerPoint.
• Fluency in the local language and English, both written and spoken.

Responsibilities

• Deliver timely administrative support to Client Management and Sales teams.
• Maintain regular reports on service and client interactions, tracked to resolution.
• Coordinate with functions to gather, verify, and consolidate information.
• Respond to routine inquiries with accurate and timely communication.
• Identify process improvements to drive operational efficiency.
• Collaborate with IT, Client, and Operations to implement service solutions.
• Pursue ongoing development in Client Management practices.

Skills

Analytical skills

Data reporting

Client management basics

Communication

Education

Diploma or Degree in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SAP ERP

Job description

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Title: Senior Executive Client Management Administration

Location: MY, MY

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 245813

About The Role

The Senior Executive, Client Management Administration is responsible for delivering timely and effective administrative support to the Client Management and Sales teams within DKSH's Consumer Goods business. This role ensures smooth operational coordination, accurate reporting, and responsive client service, contributing directly to high levels of client satisfaction and internal operational excellence.

What You Will Deliver

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources
• Maintain and prepare regular reports on service complaint management, ensuring issues are accurately documented and tracked through to resolution
• Coordinate with key functions across the organization to gather, verify, and consolidate information required for effective client and operational support
• Respond to routine internal and client enquiries in accordance with established guidelines and checklists, ensuring accurate and timely communication
• Identify and recommend process improvements and enhancements within the area of responsibility to drive greater operational efficiency
• Collaborate with DKSH Information Technology (IT), Client, and Operations teams to identify and implement effective service solutions
• Drive continuous self-development in Client Management practices and DKSH values to enhance professional effectiveness
• Administrative duties and coordination tasks as required

What You Bring

• Diploma or Degree in Business Administration, or an equivalent qualification
• Minimum 2 years of experience in a similar role or within the Fast Moving Consumer Goods (FMCG) industry
• Strong understanding of clients' industry, business, and products
• Basic client management skills with the ability to handle routine enquiries and support client satisfaction effectively
• Proven analytical and quantitative skills with strong attention to accuracy in data compilation and reporting
• Proficiency in office productivity tools including Microsoft Excel, Word, PowerPoint, and SAP enterprise resource planning software
• Cultural awareness and sensitivity, particularly in cross-country and cross-cultural interactions
• Fluency in the local language and, ideally, in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.

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