Senior Executive - Business Analyst Trade Compliance

MR DIY International; Seri Kembangan; On-site; MYR 90,000 - 150,000; Full time

Job summary

MR DIY International, a global home improvement brand, invites a Business Analyst to drive data-led improvements across regional operations in Malaysia and beyond.

You will analyze delays, map processes, lead regional projects, and coordinate between China export and local teams, reporting progress to management.

Ideal candidates have a Bachelor's degree and 3–6 years in business analysis or process improvement, with strong Excel and PowerPoint skills and fluent English.

Qualifications

• Bachelor's Degree in Business, Supply Chain, Industrial Engineering, Information Systems or related field.
• 3–6 years of experience in business analysis, process improvement, project or operations excellence roles.
• Some exposure to supply chain, logistics, import or trade; training provided.
• Strong Excel skills; good PowerPoint and presentation skills.
• Good English, written and spoken.

Responsibilities

• Analysis, process improvement and regional projects (60%).
• Data analysis and root-cause findings to reduce delays and costs across countries.
• Present options with numbers and recommendations to management.
• Map current processes, identify gaps, and draft SOPs and templates.
• Lead regional projects and report progress to management.
• Serve as regional main contact for one smaller country.
• Coordinate China export documents with local import teams.
• Support HQ on issues; escalate and follow up until resolved.
• Prepare regular country reporting for regional meetings.

Skills

Data analysis

Presentation skills

English proficiency

Education

Bachelor’s Degree in Business, Supply Chain, Industrial Engineering, Information Systems or related field

Tools

Excel

PowerPoint

Job description

Major Duties And Responsibilities

• Analysis, Process Improvement & Regional Projects (60%)
• Data Analysis & Root Cause: Use data to find patterns in delays, repeat errors and duty cost across countries. Explain why the problem happened, and work with the teams to put fixes in place so it does not happen again.
• Recommendations: Turn your findings into clear options with numbers, and present a recommendation to management.
• Process Mapping & Improvement: Map how our countries work today. Find gaps, manual steps and double work, and design simple standard processes, SOPs and templates.
• Regional Projects: Plan and run regional projects (e.g. escalation process, country scorecard, lead-time improvement). Set the timeline, follow up with country teams, and report progress to management.
• Business Voice to COE: Work with the COE team on new systems and tools: explain business needs and pain points, join user-acceptance testing (UAT), and help country teams adopt the new way of working. (COE owns system design and build.)
• KPI Insight: Track regional KPIs, compare performance across countries, and flag gaps and risks early.
• Share & Standardize: Share your improvements and lessons learned with the regional team so all countries can use them, and help other PICs put good ideas into action.
• Country Portfolio & Operations Support (40%)
• Country Portfolio: Act as the regional main contact for one smaller country. Know its import volume, trade lanes, issues and risks.
• China–Country Coordination: Act as the middle between the China export side (CN team / exporter) and the local country import team. Align documents, shipments and requirements between both sides.
• Issue Support & Escalation: Support the local team on issues that need HQ help, such as customs holds, document errors and delays. Escalate when needed and follow up until closed.
• Country Reporting: Prepare regular updates for your country, including the country review in the regional monthly meeting.

Requirements

• Bachelor’s Degree. Business, Supply Chain, Industrial Engineering, Information Systems or related field is preferred.
• 3–6 years of experience in business analysis, process improvement, project or operations excellence roles.
• Some exposure to supply chain, logistics, import or trade. Deep trade knowledge is not required – we will train you.
• Strong Excel skills; good PowerPoint and presentation skills.
• Good English, written and spoken.

Nice to Have

• Experience in import, customs or trade compliance.
• Lean / Six Sigma or similar process improvement training.
• Able to understand Mandarin.

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 15 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career.

From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Our Culture Is Built On GIVE

Growth: Rapid development opportunities at every stage of your journey.

International Exposure: Cross-border collaborations and secondments.

Value Creation: Real ownership, real impact.

Empowerment: A culture that trusts you to lead and innovate.

If you're driven, adaptable, and eager to be part of a high-impact team, MR DIY International is where you build, lead, and thrive.