Senior Enterprise Client Onboarding Lead

Citi; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Citi is seeking a seasoned Client Onboarding professional for the Institutional unit in Kuala Lumpur. You will lead end-to-end implementation of complex client card deals, coordinate across Sales, Product, Technology, Risk and Legal, and act as the trusted advisor to major clients.

Responsibilities include governance, milestones, risk assessment and producing client-ready updates. The role requires strong leadership, communication, and PMI-certified project management expertise.

Qualifications

• 7-12 years of experience in client onboarding or project management.
• Strong leadership, communication and stakeholder management skills.
• Ability to analyze complex problems and drive multi-team coordination.
• PM Certification by PMI preferred.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead the implementation of complex cards deals end-to-end per project management methods.
• Oversee onboarding activity end-to-end for diverse deals.
• Coordinate work with Sales, Product, Technology, Risk, Legal and other teams.
• Serve as single point of contact for client and internal partners.
• Develop and maintain customized project plans with milestones and critical paths.
• Establish governance to ensure quality standards and best practices.
• Reduce cycle time and report status, escalating as needed.
• Manage client relationships and act as trusted advisor.
• Lead cross-functional implementation team meetings and boards.
• Maintain relationships with key client and internal stakeholders.
• Partner with client to address critical issues and budget considerations.
• Communicate MIS and project metrics to senior management.
• Manage scope and change control processes.
• Lead testing and solution validation to meet contracts.
• Ensure smooth transition from project to production.
• Assist in RFP responses and client demonstrations.
• Identify opportunities for process improvements.

Skills

Leadership

Communication

Problem solving

Negotiation

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Citi is seeking a seasoned Client Onboarding professional for the Institutional unit in Kuala Lumpur. You will lead end-to-end implementation of complex client card deals, coordinate across Sales, Product, Technology, Risk and Legal, and act as the trusted advisor to major clients.

Responsibilities include governance, milestones, risk assessment and producing client-ready updates. The role requires strong leadership, communication, and PMI-certified project management expertise.