Client Cards Onboarding - C12 - KUALA LUMPUR

Citigroup; Ampang Jaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

Citigroup is seeking an experienced Client Cards Onboarding Lead to manage end-to-end delivery of complex client deals, coordinating across Sales, Product, Technology, Risk, Legal and Operations to ensure a seamless onboarding experience.

The role requires strong leadership, excellent communication, and a proven track record in coordinating large, multi-workstream projects within a financial services environment.

Qualifications

• 7-12 years of experience in project delivery and program management.
• Strong leadership and cross-functional team coordination.
• Excellent analytical, negotiation, and decision-making abilities.

Responsibilities

• Lead end-to-end implementation of complex card deals per project management methodology.
• Oversee client onboarding activity end-to-end (including standard, low complexity and complex deals).
• Coordinate work with Sales, Product, Technology, Risk and Controls, Legal and other teams.
• Serve as single point of contact for the client and internal partners, ensuring successful end-to-end delivery.
• Develop customized project plans with deliverables, milestones and critical path items.
• Establish governance to meet defined quality standards and best practices.
• Reduce onboarding cycle time and report project status to senior management.
• Maintain strong client relationships and act as trusted advisor for the portfolio.
• Lead cross-organizational implementation teams and chair Board/Steering Committee meetings.
• Maintain solid relationships with client and internal stakeholders and escalate issues as needed.
• Communicate MIS and project metrics to senior management and ensure proper reporting.
• Manage project scope and apply change control processes.
• Lead testing and validation to ensure contractual obligations are met and transition to production.
• Assist in RFP responses and prospective client presentations.
• Identify opportunities for process improvements and contribute to department initiatives.

Skills

Leadership

Communication

Project management

Stakeholder management

Analytical thinking

Job description

The Client Cards Onboarding - is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• To lead the implementation of complex cards deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience
• Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals)
• Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
• Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization
• Develop and maintain a customized project plan tailored to client's requirements, outlining deliverables, milestones, critical path items and actions
• Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in "best practices" collateral
• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for "on hold" and slow moving deals
• Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
• Lead meetings and coordinate activities of the cross-organizational implementation teams
• Chair the Board and Steering Committee meetings with all cross-functional team leads
• Maintain solid relationships with key client and internal stakeholders
• Partner with the client to escape and manage critical issues to resolution.
• Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required
• Manage project scope and apply the change control process.
• Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements
• Ensure effective transition from project to production
• Responsible for supporting the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos
• Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 7-12 years of experience
• Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Excellent Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; advanced influence skills
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decisi