Client Cards Onboarding - C12 - KUALA LUMPUR

Citi; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Citi is seeking a seasoned Client Onboarding professional for the Institutional unit in Kuala Lumpur. You will lead end-to-end implementation of complex client card deals, coordinate across Sales, Product, Technology, Risk and Legal, and act as the trusted advisor to major clients.

Responsibilities include governance, milestones, risk assessment and producing client-ready updates. The role requires strong leadership, communication, and PMI-certified project management expertise.

Qualifications

• 7-12 years of experience in client onboarding or project management.
• Strong leadership, communication and stakeholder management skills.
• Ability to analyze complex problems and drive multi-team coordination.
• PM Certification by PMI preferred.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead the implementation of complex cards deals end-to-end per project management methods.
• Oversee onboarding activity end-to-end for diverse deals.
• Coordinate work with Sales, Product, Technology, Risk, Legal and other teams.
• Serve as single point of contact for client and internal partners.
• Develop and maintain customized project plans with milestones and critical paths.
• Establish governance to ensure quality standards and best practices.
• Reduce cycle time and report status, escalating as needed.
• Manage client relationships and act as trusted advisor.
• Lead cross-functional implementation team meetings and boards.
• Maintain relationships with key client and internal stakeholders.
• Partner with client to address critical issues and budget considerations.
• Communicate MIS and project metrics to senior management.
• Manage scope and change control processes.
• Lead testing and solution validation to meet contracts.
• Ensure smooth transition from project to production.
• Assist in RFP responses and client demonstrations.
• Identify opportunities for process improvements.

Skills

Leadership

Communication

Problem solving

Negotiation

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

The Client Cards Onboarding - is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in‑depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• To lead the implementation of complex cards deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience
• Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals)
• Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
• Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization
• Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
• Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral
• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals
• Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
• Lead meetings and coordinate activities of the cross-organizational implementation teams
• Chair the Board and Steering Committee meetings with all cross‑functional team leads
• Maintain solid relationships with key client and internal stakeholders
• Partner with the client to expense and manage critical issues to resolution.
• Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required
• Manage project scope and apply the change control process.
• Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements
• Ensure effective transition from project to production
• Responsible for supporting the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos
• Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 7-12 years of experience
• Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Excellent Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; advanced influence skills
• Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi‑faceted disciplines throughout the Bank.
• Project Management Certification by a reputable organization (i.e. PMI) is preferential.

Education

• Bachelors/University degree or equivalent experience

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

• Working Environment: office setting, minimal travelling and working hours in the office may be required during projects.
• Effort: minimal physical effort required. High levels of prolonged and intense concentration may be required in front of computer.

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Job Family Group: Customer Service

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Job Family: Institutional Client Onboarding

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Time Type: Full time

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Most Relevant Skills: Please see the requirements listed above.

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Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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