Senior Enterprise Applications Manager | ITIL & CSI Leader

AirAsia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Free flights

Unlimited flight discounts

Partner discounts

Job summary

AirAsia is seeking an Enterprise Applications Manager to lead Level 2 application support and drive continual service improvement across enterprise systems. You will coordinate with IT Assist, vendors, and cross-functional teams to resolve incidents, manage IAM processes, and ensure alignment with SOPs and security requirements.

With 5+ years in application support or IT operations, you will mentor Level 1 staff, optimize support workflows, and participate in after-hours on-call duties while

Qualifications

• Degree in Computer Science, IT, or related field.
• Minimum 5 years in Application Support/IT Operations.
• Experience in incident and service request management.
• Familiarity with ITIL practices and IAM concepts.
• Experience in airline/aviation is a plus.

Responsibilities

• Manage incidents and service requests for enterprise applications per SLAs.
• Serve as Level 2 escalation point for IT Assist, COE teams, and vendors.
• Drive CSI by identifying recurring issues and automating processes.
• Collaborate with cross-functional teams to troubleshoot and resolve incidents.
• Maintain SOPs, documentation, and knowledge articles.

Skills

ITIL practices

Incident management

Service request management

Vendor coordination

IAM familiarity

Problem solving

Education

Bachelor's degree in CS/IT

Tools

Google Workspace

APIs

Active Directory

ERP systems

Job description

AirAsia is seeking an Enterprise Applications Manager to lead Level 2 application support and drive continual service improvement across enterprise systems. You will coordinate with IT Assist, vendors, and cross-functional teams to resolve incidents, manage IAM processes, and ensure alignment with SOPs and security requirements.

With 5+ years in application support or IT operations, you will mentor Level 1 staff, optimize support workflows, and participate in after-hours on-call duties while