Senior Enterprise Application Support Analyst

Lynas Rare Earths Limited

Kuantan

On-site

MYR 60,000 - 100,000

Full time

14 days+

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Job summary

Lynas Rare Earths Limited in Kuantan is seeking an Application Support Analyst to maintain and enhance its enterprise application portfolio, ensuring reliable, secure and integrated systems aligned with business needs.

You will support diverse business functions, contribute to digital transformation, and assist in system upgrades, UAT, and documentation. Strong SQL, API and integration knowledge is required, with ITIL exposure valued. On-site in Kuantan, Malaysia.

Qualifications

Degree in Information Systems, Software Engineering, or related discipline.
5 years of working experience in enterprise application support, business systems, or application administration.
Experience with LIMS, ERP, Microsoft 365, SharePoint or Power Platform is an advantage.
Knowledge of SQL, databases, APIs, and system integrations.
Familiarity with IT Service Management (ITIL) practices and industrial environments is a plus.

Responsibilities

Provide day-to-day support and maintenance for business applications to ensure reliable operations.
Monitor application performance, troubleshoot issues, and coordinate timely resolution with users and vendors.
Support users across departments including Laboratory, Manufacturing, Mining, Finance, HR, HSE, Procurement and Supply Chain.
Perform routine admin tasks: user access, master data, reporting, workflows, system parameters.
Assist in enhancements, upgrades, patches, testing (UAT), deployment and post-implementation support.
Prepare system documentation, SOPs, knowledge base articles, and user guides.
Provide end-user training and support to promote effective system utilisation.
Support governance activities including licensing, vendor coordination, and change management.