Senior EMV & Smart Card Solutions Engineer

TOPPAN Security; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

TOPPAN Security in Malaysia is seeking a Senior Technical Support Engineer to be a key local resource for smart card, payment card and card personalization solutions. The role focuses on providing technical support to customers and internal teams, troubleshooting issues, supporting personalization activities, and coordinating projects.

You will collaborate with the centralized Technical Team in Thailand and regional experts, develop EMV and card personalization expertise, and grow into the local

Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, Engineering, Electronics, Telecommunications, or a related field.
• Around 3 years or more of experience in technical support, application/system support, system implementation, engineering, or a related technical role.
• Willingness to travel when required.

Responsibilities

• Provide technical support and troubleshooting for customers and internal operations.
• Investigate hardware, software, system integration, and card personalization issues.
• Support smart card and EMV card personalization activities, including preparation of personalization profiles, scripts, and test cards.
• Support card testing, validation, new product setup, and production readiness.
• Coordinate technical issues and project activities with customers, internal teams, vendors, and regional/group technical teams.
• Perform troubleshooting, root cause analysis, and preparation of technical reports when required.

Skills

Technical support

Card personalization

EMV

Troubleshooting

Customer communication

Learning potential

Education

Diploma or Bachelor's degree in IT/CS/Engineering

Tools

Windows

Networking

Databases

System integration

APIs

Log analysis

Job description

TOPPAN Security in Malaysia is seeking a Senior Technical Support Engineer to be a key local resource for smart card, payment card and card personalization solutions. The role focuses on providing technical support to customers and internal teams, troubleshooting issues, supporting personalization activities, and coordinating projects.

You will collaborate with the centralized Technical Team in Thailand and regional experts, develop EMV and card personalization expertise, and grow into the local