Senior Digital Platform Business Analyst

AIA Malaysia

Kuala Lumpur

On-site

MYR 90,000 - 150,000

Full time

3 days ago

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Job summary

AIA Malaysia is seeking a Technical Business Analyst to bridge business needs and technology solutions. You will be the technical and analytical point of contact for internal stakeholders, digital platform partners, and vendor engineering teams.

You will be involved in every stage of the solution lifecycle — from requirement collection to concept design, testing, acceptance sign-off, and training — playing a key role in delivering innovative solutions.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
Minimum 5 years of experience as a Business Analyst or in a similar role.
Hands-on experience supporting system implementation with developers and QA teams.
Familiarity with Agile methodologies such as Scrum and Kanban.
Proficiency in English; Bahasa Malaysia and Mandarin are an added advantage.

Responsibilities

Act as the primary Business Analyst and Product Specialist for digital platforms and solutions, ensuring seamless collaboration between internal stakeholders, digital partners, and vendor engineering teams.
Partner with solution vendors to review new features, provide actionable feedback, and influence enhancements that align with business objectives.
Facilitate workshops and meetings with business users and technical stakeholders to gather detailed requirements, analyse processes, and identify pain points for improvement.
Translate business needs into clear, structured documentation by creating solution proposals, BRDs, and user stories. Maintain version control and coordinate updates across teams.
Apply strong analytical thinking to identify optimization opportunities and propose innovative solutions.
Drive end-to-end implementation of digital projects, coordinating technical activities, monitoring progress, and resolving issues promptly.
Lead and coordinate UAT sessions to ensure solutions meet quality and business objectives while performing post-production verification.
Organize quick meetings for urgent discussions, enabling timely decision-making and issue resolution.
Develop and deliver training materials and sessions to support user adoption.
Work with IT Security, Risk, and Compliance to ensure regulatory and governance standards are met.