Senior Data Center Technician: Drive Reliability and Automation

Oracle Corporation Malaysia Sdn. Bhd.; Johor; On-site; MYR 90,000 - 140,000; Full time

Job summary

Oracle Corporation Malaysia Sdn. Bhd. in Johor Bahru seeks a Senior Data Center Operations Lead to deliver reliable, scalable data center services and act as the on-site escalation point for complex hardware issues.

You will guide incident response, oversee changes, mentor technicians, and collaborate with engineering, security, and capacity planning to improve resilience and operational efficiency.

Qualifications

• Proven hands-on experience supporting data center hardware in a live, mission-critical environment.
• Experience racking, stacking, installing, upgrading, replacing, and decommissioning servers, storage, network equipment, PDUs, and related infrastructure.
• Strong experience with structured cabling, including copper and fiber installation, labeling, testing, troubleshooting, and cable management.
• Demonstrated hardware troubleshooting and break/fix skills across servers, storage, network devices, and associated components.
• Ability to diagnose hardware faults, complete repairs or component replacements, and coordinate with vendors when required.
• Knowledge of ESD controls, safe lifting practices, physical security requirements, and data center safety standards.
• Experience following approved change procedures, SOPs, and MOPs, with accurate documentation of work completed.

Responsibilities

• Lead complex data center hardware support activities to maintain high availability, reliability, and operational resilience.
• Review, govern, and approve advanced change activities, site expansions, and infrastructure upgrades.
• Establish and standardize operating procedures, including SOPs and MOPs, across teams and regions.
• Act as the highest on-site escalation point for critical incidents, coordinating cross-functional troubleshooting and recovery efforts.
• Lead root-cause analysis and ensure corrective and preventive actions are implemented and tracked to completion.
• Partner with engineering, network, capacity planning, and security teams to identify operational risks and improve infrastructure design.
• Drive automation and process improvements that reduce manual work, improve consistency, and strengthen service delivery.
• Mentor and develop data center technicians, sharing technical expertise and reinforcing safe, high-quality operational practices.
• Influence policies, processes, and standards that improve team performance and support scalable operations.

Skills

Data center hardware

Server installation

Rack and stack

Structured cabling

Troubleshooting

Vendor coordination

Change management

Safety and ESD

Mentoring

Tools

PDU installation

Cable testing tools

Job description

Oracle Corporation Malaysia Sdn. Bhd. in Johor Bahru seeks a Senior Data Center Operations Lead to deliver reliable, scalable data center services and act as the on-site escalation point for complex hardware issues.

You will guide incident response, oversee changes, mentor technicians, and collaborate with engineering, security, and capacity planning to improve resilience and operational efficiency.