Senior CX Engagement & Live Chat Specialist

Startek; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Great benefits

Friendly work atmosphere

Job summary

A global customer engagement firm in Malaysia is seeking customer support representatives to provide exceptional service. This role involves supporting clients through live chats and resolving issues with wireless internet products. Ideal candidates are energetic and skilled in meaningful customer interactions. Offering a competitive compensation package and a friendly work atmosphere, the company values customer experience and innovation.

Qualifications

• Skilled at engaging in meaningful interactions with customers.
• Positive, energetic attitude in customer support.
• Experience with wireless internet products preferred.

Responsibilities

• Support customers through live chats.
• Troubleshoot issues with specific wireless internet products.
• Make a positive difference in clients’ customer experiences.

Skills

Customer engagement

Troubleshooting

Communication skills

Job description

A global customer engagement firm in Malaysia is seeking customer support representatives to provide exceptional service. This role involves supporting clients through live chats and resolving issues with wireless internet products. Ideal candidates are energetic and skilled in meaningful customer interactions. Offering a competitive compensation package and a friendly work atmosphere, the company values customer experience and innovation.