Bilingual CX Consultant: Live Chat & Streaming

Aitomic Jobs; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Sutherland in Kuala Lumpur is seeking a Consultant – Customer Service to provide professional, empathetic live chat support. You will troubleshoot streaming-related issues, assist with account management and billing inquiries, and maintain precise customer interaction records.

The role requires fluent Indonesian and English communication, 1–2 years CSAT-focused experience, and a 40-hour work week with shifts from 9am to 11pm, including weekends, on-site in Bangsar South.

Qualifications

• Excellent communication skills in Indonesian and English (verbal and written).
• 1–2 years of CSAT-focused customer service experience preferred.
• Willing to work shifts 9am–11pm (including weekends) for 40 hours per week; on-site in Bangsar South, Kuala Lumpur.

Responsibilities

• Provide professional live chat support to customers.
• Troubleshoot common technical issues relating to streaming services (device compatibility, login errors).
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.

Skills

Indonesian language

English language

Communication skills

Job description

Sutherland in Kuala Lumpur is seeking a Consultant – Customer Service to provide professional, empathetic live chat support. You will troubleshoot streaming-related issues, assist with account management and billing inquiries, and maintain precise customer interaction records.

The role requires fluent Indonesian and English communication, 1–2 years CSAT-focused experience, and a 40-hour work week with shifts from 9am to 11pm, including weekends, on-site in Bangsar South.