Senior Customer Services Exec - Elevate Service & Efficiency

Air Liquide; Seberang Perai; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Maternity/paternity leave

Flexi/Wellness benefits

Learning opportunities

Mobility opportunities

Volunteering opportunities

Job summary

Air Liquide Malaysia is seeking a Senior Customer Services Executive to oversee daily order fulfilment and support Lean projects to enhance efficiency and customer satisfaction. You will coordinate with logistics and asset teams to ensure timely delivery, accurate billing, and prompt resolution of customer inquiries across phone, email, and portal.

The ideal candidate has a Bachelor’s degree, is highly organized, communicates clearly, and demonstrates problem-solving abilities.

Qualifications

• Bachelor’s degree required; customer service or sales admin experience preferred.
• Strong problem-solving and communication skills essential.
• Organized with ability to manage multiple priorities.
• Willingness to travel domestically within Malaysia and support continuous improvement initiatives.

Responsibilities

• Oversee daily order fulfilment and support projects to improve efficiency.
• Serve as primary liaison with logistics and asset teams for timely delivery and billing.
• Respond to customer inquiries via phone, email, and portal; resolve issues promptly.
• Support continuous improvement initiatives and perform admin tasks in alignment with ISO standards.

Skills

Problem solving

Customer-centric mindset

Strong communication

Highly organized

Ability to manage multiple priorities

Education

Bachelor's degree in any discipline

Job description

Air Liquide Malaysia is seeking a Senior Customer Services Executive to oversee daily order fulfilment and support Lean projects to enhance efficiency and customer satisfaction. You will coordinate with logistics and asset teams to ensure timely delivery, accurate billing, and prompt resolution of customer inquiries across phone, email, and portal.

The ideal candidate has a Bachelor’s degree, is highly organized, communicates clearly, and demonstrates problem-solving abilities.