Senior Customer Service & Operations Lead (Travel)

GlobalTix; Malaysia; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

GlobalTix is seeking a proactive Customer Service & Operations Senior Executive to support our B2B partners in Malaysia. You will handle day-to-day partner communications, manage bookings, resolve issues, and ensure smooth operational delivery.

The role requires strong communication, a customer-first mindset, and at least 2 years of experience in travel or related fields. Mandarin-speaking abilities are a plus, with Excel/CRM proficiency a must for success.

Qualifications

• Bachelor’s degree or higher in any field.
• 2+ years in customer service or operations, preferably in travel.
• Strong English; Mandarin helpful.
• Proficient in Excel/CRM and ticketing systems.

Responsibilities

• Handle day-to-day partner communications and resolve service issues.
• Manage bookings, monitor status, and coordinate with internal teams.
• Generate operational reports and assist partner onboarding and SOP improvements.

Skills

Customer service

Problem-solving

Communication skills

Ticketing systems

CRM

Education

Bachelor's degree or higher

Tools

Zoho

Zendesk

Excel

Google Sheets

Job description

GlobalTix is seeking a proactive Customer Service & Operations Senior Executive to support our B2B partners in Malaysia. You will handle day-to-day partner communications, manage bookings, resolve issues, and ensure smooth operational delivery.

The role requires strong communication, a customer-first mindset, and at least 2 years of experience in travel or related fields. Mandarin-speaking abilities are a plus, with Excel/CRM proficiency a must for success.