Senior Customer Service & ERP Liaison - Global Accounts

Connor Manufacturing Services (JB) Sdn Bhd; Kulai; On-site; MYR 67,000 - 100,000; Full time

Job summary

Connor Manufacturing Services (JB) Sdn Bhd in Kulai, Johor, seeks an experienced Senior Customer Service Officer to manage key customer accounts, process orders, and coordinate cross-functional logistics using Epicor ERP (E10).

You will act as the primary liaison between international clients and internal teams (Sales, Production, Planning, Logistics, Quality) to ensure exceptional service, accurate data, and on-time deliveries.

Qualifications

• Experience in customer service, order management or supply chain operations in manufacturing environments.
• ERP proficiency with Epicor or similar ERP systems (SAP/Oracle) preferred.
• Familiarity with EDI processing, customer portals, and JIT inventory management.
• Knowledge of ISO and RBA audits is a plus.
• Strong communication, problem-solving and cross-functional collaboration skills.
• Experience with audits and supplier coordination is beneficial.

Responsibilities

• Process customer orders accurately in Epicor and maintain schedules across ERP databases.
• Respond to inquiries and resolve complaints in coordination with relevant departments.
• Prepare monthly on-time delivery and forecast/EDA reports and manage lead times.
• Maintain customer profiles and update price books in ERP.
• Represent Customer Service in production meetings and support ISO/RBA audits.

Skills

Customer service

Communication

Analytical skills

Cross-functional collaboration

Problem-solving

Education

Diploma / Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related fields

Tools

Epicor ERP System

SAP

Oracle

Job description

Connor Manufacturing Services (JB) Sdn Bhd in Kulai, Johor, seeks an experienced Senior Customer Service Officer to manage key customer accounts, process orders, and coordinate cross-functional logistics using Epicor ERP (E10).

You will act as the primary liaison between international clients and internal teams (Sales, Production, Planning, Logistics, Quality) to ensure exceptional service, accurate data, and on-time deliveries.