Senior Customer Quality Engineer — Lead for Audits & Continuous Improvement

Altum Precision; Kulai; On-site; MYR 90,000 - 150,000; Full time

Job summary

Altum Precision in Kulai, Johor, Malaysia is seeking a Senior Engineer, Customer Quality Engineering (CQE). You will serve as the primary interface between the company and customers, handling complaints, audits, and quality performance improvements while ensuring compliance with IATF 16949, ISO standards, and regulatory requirements.

You will lead cross-functional teams in root cause analysis, develop robust corrective actions, and drive customer-focused quality initiatives across new product

Qualifications

• Primary quality interface between the company and customers.
• Ensures compliance with IATF 16949, ISO standards and regulatory requirements.
• Drives corrective and preventive actions and customer satisfaction.

Responsibilities

• Act as the primary contact for all customer quality matters.
• Lead investigations and resolutions of customer complaints and returns.
• Coordinate cross-functional teams for root cause analysis and corrective actions.
• Prepare and close audit findings and ensure timely actions.
• Support APQP activities and customer program launches.
• Monitor customer quality performance indicators and drive improvements.
• Coordinate product/process verifications and escalate risks.

Skills

Quality management

Root cause analysis

8D problem solving

Cross-functional collaboration

Audit coordination

CSR awareness

IATF16949 & ISO knowledge

Tools

QMS

APQP

Job description

Altum Precision in Kulai, Johor, Malaysia is seeking a Senior Engineer, Customer Quality Engineering (CQE). You will serve as the primary interface between the company and customers, handling complaints, audits, and quality performance improvements while ensuring compliance with IATF 16949, ISO standards, and regulatory requirements.

You will lead cross-functional teams in root cause analysis, develop robust corrective actions, and drive customer-focused quality initiatives across new product