Senior Customer Operations Specialist

GlobalFoundries inc.; George Town; On-site; MYR 90,000 - 180,000; Full time

Job summary

GlobalFoundries inc. in Penang, Malaysia, is seeking a Principal Specialist, Customer Service to support order fulfillment and related operations. The role interfaces with customers and internal teams to ensure accurate orders, timely delivery, and effective issue resolution.

The candidate should be analytical, detail-oriented, and capable of thriving in a fast-paced environment where customer satisfaction and operational excellence drive business results.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Finance, or related field, or equivalent experience.
• Experience in customer service, order management, operations, supply chain, or related business functions.
• Strong analytical and problem-solving skills.
• Ability to interpret operational metrics and data to make informed decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries.
• Create, manage, and maintain customer orders and quotations with accuracy.
• Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
• Provide proactive communication regarding order status, changes, and customer concerns.
• Investigate and resolve billing discrepancies and transactional issues.
• Partner with Finance teams to support cash management objectives and operational KPIs.
• Monitor account activity and follow established processes to support revenue recognition and collections activities.
• Monitor and take action on aged WIP and inventory-related issues.
• Analyze operational data and trends to identify issues and recommend corrective actions.
• Support inventory optimization and fulfillment performance objectives.
• Participate in process improvement initiatives that enhance customer experience and operational efficiency.
• Apply analytical skills to identify root causes and recommend sustainable solutions.
• Support the implementation of new tools, systems, and operational procedures.
• Contribute to continuous improvement projects across the business.
• Build strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.
• Work with customer representatives regarding operational requirements, scheduling needs, and issue resolution.
• Support global and cross-functional projects as assigned.
• Perform all activities in a safe and responsible manner.
• Support EHSS requirements, policies, and programs.
• Ensure compliance with company procedures, controls, and operational standards.

Skills

Customer service

Order management

Operations

Analytical thinking

Problem solving

Communication skills

Excel

Education

Bachelor's degree or equivalent experience

Tools

SAP

Oracle

D365 / Dynamics 365

Job description

GlobalFoundries inc. in Penang, Malaysia, is seeking a Principal Specialist, Customer Service to support order fulfillment and related operations. The role interfaces with customers and internal teams to ensure accurate orders, timely delivery, and effective issue resolution.

The candidate should be analytical, detail-oriented, and capable of thriving in a fast-paced environment where customer satisfaction and operational excellence drive business results.