Customer Service Operations Lead

GlobalFoundries inc.; Penang; On-site; MYR 60,000 - 96,000; Full time

Job summary

GlobalFoundries inc. is seeking a Customer Service Operations Specialist to support order management, billing, and fulfillment within a fast-paced semiconductor environment.

You will act as the primary liaison between customers and internal teams, ensuring accurate orders, timely issue resolution, and collaboration across Finance, Supply Chain, Sales and Manufacturing. Strong analytical and Excel skills are essential.

Qualifications

• Bachelor's degree or equivalent in business, supply chain, operations, finance, or related field.
• Experience in customer service, order management, operations, or related functions.
• Strong analytical and problem-solving skills.
• Ability to interpret operational metrics and data to inform decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, especially Excel.

Responsibilities

• Serve as primary contact for orders and inquiries, ensuring accurate order management.
• Coordinate with internal teams to ensure timely delivery and issue resolution.
• Investigate billing discrepancies and support revenue recognition and collections.
• Monitor WIP and inventory-related issues and suggest corrective actions.
• Participate in process improvement initiatives to enhance efficiency and customer experience.
• Collaborate with Finance, Supply Chain, Sales, and Manufacturing on cross-functional projects.
• Ensure compliance with EHSS policies and company procedures.

Skills

Analytical thinking

Problem solving

Written & verbal communication

Organizational skills

Excel proficiency

Customer service orientation

Order management

Education

Bachelor's degree in Business, Supply Chain, Operations Management, Finance, or related field

Tools

SAP

Oracle

D365

Job description

GlobalFoundries inc. is seeking a Customer Service Operations Specialist to support order management, billing, and fulfillment within a fast-paced semiconductor environment.

You will act as the primary liaison between customers and internal teams, ensuring accurate orders, timely issue resolution, and collaboration across Finance, Supply Chain, Sales and Manufacturing. Strong analytical and Excel skills are essential.