Senior Conversational AI Engineer

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Medical coverage

Flexi benefit plan

Free parking space

Job summary

DHL IT Services in Cyberjaya is seeking a Senior AI Engineer to architect and deploy production-grade conversational AI systems integrated with Booking Service APIs and ERP back-ends. You will own the end-to-end lifecycle from flow design to CI/CD deployment, with emphasis on reliability and enterprise security.

The role requires leadership in prompt design, LLM orchestration, and backend integration, with experience in Java/Python and modern AI platforms. Hybrid work is offered.

Qualifications

• Bachelor’s degree or higher in computer-related field with software engineering experience.
• Proven experience developing enterprise conversational virtual agents and prompting strategies.
• Hands-on with Java 11+ and/or Python; RESTful APIs and microservices are a must.

Responsibilities

• Design, implement, and maintain conversational apps and agent workflows.
• Develop prompt strategies, tool calls, and RAG-based retrieval patterns.
• Build robust backend integration with core Booking Service APIs and ERP backends.
• Configure CI/CD pipelines and containerized deployments (Docker/OpenShift/K8s).
• Form automated test suites and guardrails for data privacy and security.
• Monitor telemetry, optimize dialogue flow, and drive continuous improvement.
• Provide architecture reviews and mentorship to engineers.

Skills

Conversational AI

Prompt engineering

Java

Python

Spring Boot

RESTful API

Microservices

CI/CD

Docker

Kubernetes

GitHub

Agile/Scrum

PostgreSQL

Oracle

Vector databases

REST/WebSockets

Kafka

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related discipline

Master’s degree (optional) with 3–5+ years experience

Tools

Happyrobot

Cognigy

Dialogflow/Google Cloud

Vertex AI

LangChain

LlamaIndex

Semantic Kernel

CrewAI

AutoGen

OpenShift

AKS

React/Angular (frontend integration)

Job description

DHL IT Services in Cyberjaya is seeking a Senior AI Engineer to architect and deploy production-grade conversational AI systems integrated with Booking Service APIs and ERP back-ends. You will own the end-to-end lifecycle from flow design to CI/CD deployment, with emphasis on reliability and enterprise security.

The role requires leadership in prompt design, LLM orchestration, and backend integration, with experience in Java/Python and modern AI platforms. Hybrid work is offered.