Senior Customer Engagement & Contact Center Architect

Chubb; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global insurance provider is seeking a Senior Customer Engagement Engineer in Kuala Lumpur. This senior role focuses on the architecture and engineering of solutions for contact centers, requiring 8-10 years of experience with Customer Engagement Platforms. Candidates will lead large-scale transformation programs and must possess strong collaboration, API integration, and project management skills. The position offers a dynamic environment with opportunities to work on cutting-edge technologies and strategic projects.

Qualifications

• 8-10 years of experience in Customer Engagement Platforms.
• Strong platform experience with collaboration technologies.
• Hands-on expertise in API integrations and voice/chat infrastructure.

Responsibilities

• Lead architecture and engineering for contact center solutions.
• Manage large-scale transformation programs integrating various technologies.
• Develop operational processes with efficient technologies.

Skills

Customer Engagement Platforms

Collaboration Technologies

API Integrations

Project Management

Communication Skills

Education

Bachelor's degree or equivalent work experience

Tools

NICE CXOne

Genesys PureCloud / Engage Cloud

Cisco Contact Center Enterprise

Avaya Contact Center

Job description

A global insurance provider is seeking a Senior Customer Engagement Engineer in Kuala Lumpur. This senior role focuses on the architecture and engineering of solutions for contact centers, requiring 8-10 years of experience with Customer Engagement Platforms. Candidates will lead large-scale transformation programs and must possess strong collaboration, API integration, and project management skills. The position offers a dynamic environment with opportunities to work on cutting-edge technologies and strategic projects.