Senior Consultant - SURE

Infosys Singapore & Australia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Opportunity to grow within a global leader

Structured development in client relationship management

Collaborative working environment

Job summary

A global consulting and technology leader based in Kuala Lumpur is seeking a motivated Client Service Group Associate. This role involves supporting client and account relationships, building connections with senior stakeholders, and contributing to account growth. The ideal candidate has 4–6 years of experience in technology or consulting, strong communication skills, and ambition to develop in sales management. This position offers structured development and exposure to senior clients across various sectors.

Qualifications

• 4–6 years of professional experience in technology, consulting, or delivery roles.
• Experience working with senior stakeholders in complex organizations.
• Strong communication and presentation skills, confident engaging senior leadership.
• Ambition to develop client relationship and sales skills.
• Proven ability to address and resolve client issues.

Responsibilities

• Support client and account relationship management across multiple stakeholders.
• Act as first point of contact for client issues, driving resolution and escalation.
• Build strong relationships with senior client stakeholders and internal teams.
• Coordinate delivery performance and reporting across account teams.
• Contribute to account growth activities including opportunity identification.
• Develop capability in sales and client management under guidance.

Skills

Communication and presentation skills

Stakeholder engagement

Relationship building

Proactive problem-solving

Sales skills

Job description

Job Specification – Client Service Group (CSG) Associate

Location: Kuala Lumpur, Malaysia
Reporting to: Rupert [Last Name], Client Service Group Lead

About the Role

The Client Service Group (CSG) acts as the single face of Infosys to our clients, holding end-to-end responsibility for client and account relationships. CSG is accountable for relationship management, salesgrowthand delivery performance, ensuring we meet client expectations while expanding opportunities.

We are seeking a motivated professional to join the CSG team in Kuala Lumpur. This individual will work closely with senior leadership and clients, supporting account growth and ensuring seamless delivery. The role is designed for someone with strong delivery and stakeholder experience, who has the ambition to develop into client relationship and sales management.

Key Responsibilities

• Support client and account relationship management across multiple stakeholders
• Act as first point of contact for client issues, driving resolution and escalation as needed
• Build strong relationships with senior client stakeholders and internal teams
• Coordinate delivery performance and reporting across account teams
• Contribute to account growth activities including opportunity identification and pipeline support
• Develop capability in sales and client management under the guidance of the CSG Lead

Candidate Profile

• 4–6 years of professional experience in technology,consultingor delivery roles
• Experience working with senior stakeholders in complex organisations
• Strong communicationand presentation skills, confident engaging senior leadership
• Extraverted,proactiveand able to create new relationships quickly
• Proven ability to address and resolve client issues effectively
• Ambition to develop client relationship and sales skills

Preferred Background

• Previousexperience in consulting and delivery roles within Big 4 firms or leading system integrators (e.g. IBM, Accenture, or similar)
• Experience working in technology-driven environments with exposure to delivery and client management

What We Offer

• Opportunity to grow within a global consulting and technology leader
• Structured development in client relationship and sales management
• Exposure to senior leadership and clients across the energy and resources sector
• Collaborative, dynamic and growth-oriented working environment