Global Service Desk Analyst

Currie & Brown Group Limited; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Currie & Brown Group Limited is seeking an IT Service Desk Analyst to support and optimize our IT infrastructure across Malaysia and globally. The role focuses on Microsoft technologies, identity, cloud, servers, networking, and security, with 3rd line support for escalated tickets.

You will work hands-on with Entra ID, M365, Windows Server, VMware, NetApp, and firewalls, ensuring high availability and security for a global user base.

Qualifications

• Degree and Microsoft certifications are required.
• Hands-on experience with Entra ID/Azure AD and conditional access.
• Strong experience administering Microsoft 365 and hybrid Exchange/SharePoint.
• Proven ITIL-based ITSM and incident/change management background.
• Experience with VMware, NetApp storage, and network security appliances.

Responsibilities

• Administer and optimize AD, Entra ID, and hybrid identity.
• Manage Microsoft 365 services including SharePoint, Teams, and Exchange.
• Maintain Windows Server and virtualization/storage environments.
• Administer firewalls, VPNs, VLANs, and Wi‑Fi; monitor performance.
• Handle incidents, problems, and changes per ITIL; document runbooks.

Skills

Active Directory

Azure AD/Entra ID

Microsoft 365

PowerShell

VMware

NetApp

SonicWall/Cisco Meraki

ITIL/ITSM

Email security/compliance

Education

Bachelor's degree + Microsoft certifications

Tools

VMware vCenter/ESXi

NetApp storage

SonicWall firewall

Meraki networking

MS Exchange/SharePoint Admin

AvePoint Cloud Backup

Job description

Role reports to: Global IT Service Delivery Director

Line management responsibility: None

Role overview:

Currie & Brown are seeking a highly skilled IT Service Desk Analyst with strong hands-on experience across Microsoft technologies and enterprise infrastructure environments. The ideal candidate will be responsible for supporting, maintaining, and enhancing our IT systems, ensuring high availability, security, and performance across all core services, providing 3rd line support whilst also dealing with escalated support desk tickets from 2nd line support. This role will be based in Malaysia but will also support the wider Global Operations.

The ideal candidate should be very client focussed, possess excellent communication skills and have strong, proven technical experience. Working hands-on with various technologies and platforms including Microsoft, VMware, NetApp, SonicWall and Cisco Meraki, focussing on identity, collaboration, cloud, servers, networking, and security—helping us deliver a reliable, secure, and scalable platform for a global user base.

Key responsibilities:

A dministering and optimizing the following: -

• Microsoft Active Directory (Group Policy, DNS/DHCP, OU structure, RBAC)
• Entra ID (Azure AD) including conditional access, MFA, SSPR, identity lifecycle, and hybrid identity (Azure AD Connect / Entra Connect), InTune, Autopilot.
• Microsoft 365: Operate and enhance SharePoint Online, Teams, and Exchange Online / Hybrid, OneDrive - governance, licensing, retention, DLP, mail flow, transport rules, Teams policies, and SharePoint site.
• Windows Server: Build, patch, harden, and troubleshoot Windows Server (2016/2019/2022), including IIS, file/print, DFS, SQL, certificates (AD CS).
• Virtualisation and storage: Administer existing SAN/NAS NetApp storage and VMware Vcenter and VSphere ESXi hypervisor.
• Networking & Security: Administer firewalls, switches and network stack—particularly SonicWall and/or Cisco Meraki (site-to-site VPNs, client VPN, NAT, HA), switching/VLANs, Wi-Fi, DNS, DHCP, IPAM, and performance monitoring.
• Email Hygiene & Backup: Operate Mimecast (gateway, anti-spam/AV, archiving, continuity, impersonation protection) and support AvePoint Cloud Backup (M365 backup/restore). Exposure to AvePoint Opus (records/content lifecycle) is a plus.
• Operations & Reliability: Own incident/problem/change tasks (ITIL), root-cause analysis, documentation/KBs, runbooks, capacity planning, and compliance/alignment with security baselines.
• AV Technologies – Teams Room Systems – Logitech Meetup, Rally and Lenovo.
• Automation & Scripting: Use PowerShell to automate routine tasks and configuration.

Qualifications and skills:

• Educated to degree level with Microsoft certifications.
• InTune, Autopilot, mobile device/application management – policy and compliance.
• Networking, Firewalls. VPNs, VLANs, DHCP/DNS, Wi Fi; SonicWall and/or Meraki experience.
• Email – security and mail flow, SPF/DKIM/DMARC understanding.
• Windows Server - build, hardening, patching, GPO, certificates, core roles.
• Mimecast administration

Knowledge and experience:

• A minimum of 5 years’ proven experience working in a similar role supporting multi-site/global users with strong troubleshooting skills, a pragmatic working approach and a willingness to take ownership of tasks, seeing them through to completion. Previous experience working on ITIL based ITSM systems.
• Skills and personal qualities
• Ability to work well within a team.
• Ability to work in a pressured environment.
• Clear written/verbal communication in English is a MUST.
• Someone who shows care, and attention to detail and possesses excellent organisational skills

Ways of Working

Kuala Lumpur office – Gardens North Tower

Shift Based – Covering 24 by 5.

Hybrid as an option .

About Us

Why choose Currie & Brown?

Unlike some businesses, we prioritise for the long term and honour our commitments. We are compassionate and inclusive in the way we approach our work, and always look to invest in our people’s futures. Be it a desire to work internationally, a drive to progress, or even a curiosity to operate in a new sector, we are there for our people at every stage – providing advice, support and the structure to achieve. That is why so many of us have established and built successful careers here for so long.

We don’t offer just a job we offer a career with clear structured route to progression, and a track record of making international mobility happen with international moves encouraged on a permanent or secondment basis.

We are an international industry leader – Working for us provides the chance to work for a leading brand with a focus on excellence, being digitally-led in our approach, we present the chance to work on some of the world’s most prestigious projects and for some of the world’s top clients.

We want you to be able to bring your best self to work every day and that is why we firmly believe equality, diversity and inclusion should be taken seriously. Diverse people, backgrounds and experiences develop the most innovative of ideas, they are essential to our success, that is why we actively encourage applications from all backgrounds.

We are a truly independent business where our people are empowered to make quick, agile decisions that drive real impact. As part of Sidara, we collaborate directly with some of the world’s brightest partner brands in our industry, offering exciting opportunities to innovate and grow.

We offer comprehensive benefits packages in all our global regions which have been specifically tailored to offer additional rewards to our employees from entry level to senior executives.

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