Senior Community & Events Manager — Flexible Workspaces

The Flexi Group; Puchong; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary

Education allowance

Five days Flexcation a year

FAIP incentive

Job summary

The Flexi Group in Malaysia is seeking an entrepreneurial Community Manager to lead a high-performing team across our coworking spaces in Selangor and Puchong. You will drive member experiences, coordinate events, and manage front desk and operations to ensure a vibrant, productive environment.

As a leader, you will coach staff, collaborate with the Country Manager, and build partnerships with landlords and partners.

Qualifications

• Three to Five years experience in a customer-facing leadership position.
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• University Degree is an advantage.
• Proficient in basic computer skills.
• Good business acumen.
• Prior experience in coworking, real estate, or startup business would be an advantage.
• Fluent in English.

Responsibilities

• Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
• Ensure the community team has the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.
• Drive weekly community initiatives to develop connections between members, such as member introductions, events and social media engagement.
• Responsible for the overall cleanliness and upkeep of the space is up to standard, including essential maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy, etc. working with and coordinating the team to deliver exceptional standards.
• Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget.
• Conduct quality control checks and address and solve issues immediately.
• Ensure you and the team deliver a personalised, high-quality member experience.
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.).

Skills

Leadership

Sales

Events

Customer-facing

English Fluent

Education

University Degree

Job description

The Flexi Group in Malaysia is seeking an entrepreneurial Community Manager to lead a high-performing team across our coworking spaces in Selangor and Puchong. You will drive member experiences, coordinate events, and manage front desk and operations to ensure a vibrant, productive environment.

As a leader, you will coach staff, collaborate with the Country Manager, and build partnerships with landlords and partners.