Senior Cashier & Checkout Operations Lead

NSK Grocer; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Professional development

Job summary

NSK Grocer is seeking an experienced cashier supervisor to mentor junior cashiers, manage daily check-out operations, and ensure accurate till reporting. The role emphasizes customer service excellence, adherence to store policies, and effective communication with customers and staff.

Ideal candidates will have a minimum four years in retail, English and Bahasa Malaysia fluency, and a willingness to participate in on-the-job training.

Qualifications

• Language proficiency in English and Bahasa Malaysia; additional Mandarin, Tamil or dialects are a plus.
• Minimum SPM or higher; Diploma or Degree preferred.
• At least 4 years of experience in retail.

Responsibilities

• Mentor, train, and oversee junior cashiers during customer interactions and price checks.
• Maintain a positive work environment for all cashiers.
• Resolve tills at end of each shift and generate till reports for each register.
• Manage and perform all check-out functions daily; ensure clean and efficient checkout area.
• Communicate clearly with customers and address price checks and service requests.
• Listen to customer complaints and escalate to assistant manager when needed.
• Ensure stations have adequate cash and change at all times.
• Coordinate with team to keep checkout area organized and policies followed.

Skills

English

Bahasa Malaysia

Education

SPM / Diploma / Degree

Job description

NSK Grocer is seeking an experienced cashier supervisor to mentor junior cashiers, manage daily check-out operations, and ensure accurate till reporting. The role emphasizes customer service excellence, adherence to store policies, and effective communication with customers and staff.

Ideal candidates will have a minimum four years in retail, English and Bahasa Malaysia fluency, and a willingness to participate in on-the-job training.