Senior Card Authorization & Real-Time Fraud Lead

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AEON Credit Service (M) Berhad in Kuala Lumpur seeks an experienced Card Authorization professional to support the Section Head in managing operations, improve service quality and ensure fraud prevention while meeting card scheme standards.

The role focuses on monitoring performance, refining authorization rules, and driving continuous improvements, incident readiness and business continuity, with leadership responsibilities for a small team.

Qualifications

• Minimum 5 years of relevant experience in a financial institution, preferably 3–5 years in Credit Card Operations/Authorization/Fraud Operations or related card business functions.
• Preferably 2–3 years of supervisory or team leadership experience.
• Experience in card authorization, transaction processing, fraud monitoring, dispute/chargeback processes and card scheme requirements.

Responsibilities

• Assist the Section Head in managing Card Authorization operations and ensure efficient delivery of services.
• Plan, implement and monitor authorization strategies to improve service quality and fraud prevention.
• Lead day-to-day authorization operations and resolve incidents and enquiries.
• Monitor performance, trends, decline rates, system availability and provide analysis.
• Review and optimize card authorization rules to balance approvals, customer experience and risk.
• Support Real-Time Fraud Detection strategies and rules to minimize fraud and dispute losses.
• Drive continuous improvement, automation and operational controls across Authorization Operations.
• Ensure readiness and business continuity, including incident management and stakeholder coordination.

Skills

Card authorization

Fraud monitoring

Dispute/Chargeback

Transaction processing

Stakeholder management

Leadership

Problem-solving

Analytical skills

Education

Advanced Diploma or Degree in Business Administration/Finance/Banking/Information Technology

Job description

AEON Credit Service (M) Berhad in Kuala Lumpur seeks an experienced Card Authorization professional to support the Section Head in managing operations, improve service quality and ensure fraud prevention while meeting card scheme standards.

The role focuses on monitoring performance, refining authorization rules, and driving continuous improvements, incident readiness and business continuity, with leadership responsibilities for a small team.