Senior Business Support Specialist

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. seeks a dedicated Specialist to support the Business Development team with stakeholder coordination, campaign support, and operational planning.

You will assist in planning marketing campaigns, coordinating with merchants, and preparing reports to drive business objectives. The role emphasizes day-to-day operational support and preparing for AI adoption, including automating repetitive tasks.

Qualifications

• Diploma/Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in business support, project management, administration, or a similar role.
• Experience in stakeholder coordination and report preparation.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.

Responsibilities

• Stakeholder Coordination: act as a point of contact for inter-department coordination to address customer needs.
• Marketing Campaign Support: assist in planning and executing campaigns with merchants and internal teams.
• Operational Support: day-to-day support and managing team workflows.
• Reporting and Analysis: prepare reports and presentations for the Business Development team.
• Preparation for AI Adoption: document processes for AI integration and identify automatable tasks.

Skills

Excellent communication

Interpersonal skills

Report writing

Presentation

Stakeholder coordination

Education

Diploma/Bachelor’s degree in Business Administration, Marketing

Tools

Microsoft Office

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

This employee plays a key role in providing high-quality operational support to the Business Development team. This role involves coordinating with internal and external stakeholders to address customer needs and resolve issues. The Specialist will also assist in coordinating marketing campaigns and merchant re-training arrangements, ensuring alignment with business objectives.

Key Responsibilities:

• 1. Stakeholder Coordination Act as a key point of contact for inter-departmental coordination, addressing customer needs and resolving issues efficiently. Liaise with internal stakeholders (e.g., Marketing, Finance, Operations) to support business initiatives. Assist in coordinating with external stakeholders, including merchants and partners, to ensure smooth execution of business activities.
• 2. Marketing Campaign Support Assist in planning and executing marketing campaigns in collaboration with the Business Development team. Coordinate with merchants and internal teams to ensure campaign requirements are met. Monitor campaign progress and provide regular updates to the Assistant Manager.
• 3. Operational Support Provide day-to-day operational support to the Business Development team, ensuring seamless execution of tasks. Support HOD in managing team workflows and priorities.
• 4. Reporting and Analysis Assist in preparing regular reports on business support activities and campaign outcomes. Provide actionable insights to HOD and Business Development team. Prepare and review formal documents, reports, and presentations for the Business Development team. Maintain an organized repository of documents for easy access and reference.
• 5. Preparation for AI Adoption Document processes for AI Integration. Identify automatable tasks for AI automation.

Additional Job Description Pre-Requisites :

Diploma/Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum of 2 years of experience in business support, project management, administration, or a similar role. Experience in stakeholder coordination and report preparation. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.

Key Competencies:

Excellent communication and interpersonal skills. Proficiency in document preparation, report writing, and presentation. Ability to coordinate effectively with multiple stakeholders. Detail-oriented with a focus on accuracy and quality. Problem-solving mindset with a proactive approach.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.