Cloud Systems Administrator

Razer Merchant Services Sdn. Bhd.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Razer Merchant Services Sdn. Bhd. in Malaysia is seeking a Software Engineer to design, develop, and enhance mission‑critical payment platform services, building scalable, secure backend systems for merchant integrations, routing, settlement, and financial data.

You will work with cross‑functional teams to deliver reliable services, adopting automation, observability, and AI‑assisted development, and contribute to platform modernization and performance optimization.

Qualifications

• Bachelor's degree or equivalent in CS/IT/engineering.
• 3–6 years in cloud infrastructure or systems administration.
• Experience managing production cloud environments.
• Strong knowledge of Linux, networking, and distributed systems.
• Scripting in Python or Bash.

Responsibilities

• Design, develop, and maintain payment platform services for scalable, secure backend systems.
• Ensure high availability and performance of routing and settlement workflows.
• Implement infrastructure as code and cloud automation using Terraform and related tools.
• Monitor health, troubleshoot incidents, and perform root cause analysis.
• Collaborate with DevOps and R&D to enable intelligent automation.

Skills

Cloud infrastructure

Linux administration

Scripting (Python or Bash)

Automation practices

Observability concepts

Distributed systems

Education

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field

Tools

Docker

Kubernetes

Terraform

CI/CD tooling

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

We are seeking a highly motivated Software Engineer to design, develop, and enhance mission‑critical payment platform services. This role contributes to building scalable, secure, and high‑performance transaction processing systems supporting merchant integrations, payment routing, settlement workflows, and financial data services. The engineer will work closely with cross‑functional teams to deliver reliable backend services while actively leveraging modern engineering practices including automation, observability, and AI‑assisted development and research initiatives. This position also supports continuous innovation efforts in platform modernization, performance optimization, and intelligent tooling to improve engineering productivity and system resilience.

Cloud Infrastructure Operations & Reliability

• Manage and maintain cloud infrastructure environments across major providers such as AWS, Google Cloud, or Microsoft Azure.
• Ensure high availability and performance of systems supporting transaction routing, payment processing, and backend platform services.
• Implement capacity planning, scaling strategies, and infrastructure performance tuning.
• Support multi‑zone and disaster recovery architectures aligned with strict SLA and uptime targets.
• Other duties as assigned.

Monitoring, Incident Response & Operational Excellence

• Monitor infrastructure health, application dependencies, and transaction performance indicators.
• Troubleshoot production incidents and perform root cause analysis with preventive improvement actions.
• Improve operational readiness through automation of routine maintenance and infrastructure recovery workflows.
• Collaborate with DevOps and engineering teams to improve deployment stability and environment consistency.

Automation & Infrastructure Engineering

• Develop scripts and tooling to automate provisioning, configuration management, patching, and environment validation.
• Support Infrastructure as Code practices using tools such as Terraform or cloud-native automation frameworks.
• Improve operational efficiency by standardizing environment builds and configuration baselines.
• Maintain accurate system documentation, architecture diagrams, and operational runbooks.

Security, Compliance & Governance

• Enforce cloud security best practices including identity access management, encryption, network segmentation, and secure configuration standards.
• Support compliance initiatives aligned with PCI DSS, ISO 27001, and financial regulatory expectations.
• Assist internal and external audit activities by maintaining traceability of infrastructure changes and system configurations.
• Participate in vulnerability remediation and security hardening programs.

Cost Optimization & Resource Efficiency

• Monitor cloud resource utilization and identify opportunities for performance optimization and cost efficiency.
• Implement governance controls such as tagging standards, lifecycle policies, and rightsizing strategies.
• Provide operational insights into infrastructure usage trends and resource consumption patterns.

AI‑Assisted Cloud Operations & Innovation

• Leverage AI‑powered operational tooling to enhance monitoring insights, anomaly detection, and incident diagnostics.
• Contribute to AI use cases such as:
  • intelligent log correlation and automated incident summarization
  • predictive workload scaling recommendations
  • infrastructure configuration optimization suggestions
  • automated runbook generation and operational guidance
  • cloud cost anomaly detection and efficiency insights
• Collaborate with DevOps and R&D teams to prototype intelligent automation workflows that reduce manual operational effort.
• Promote responsible adoption of AI tooling with consideration for security, compliance, and operational validation.

Pre‑Requisites

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
• Minimum 3–6 years experience in cloud infrastructure or systems administration roles.
• Hands‑on experience managing production cloud environments supporting high‑availability applications.
• Strong understanding of:
  • cloud networking and system architecture principles
  • Linux system administration
  • distributed system reliability fundamentals
  • scripting or automation practices
• Experience with scripting languages such as Python or Bash.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to work effectively under operational pressure.

Preferred Qualifications

• Experience working in Payment Gateway, FinTech, Banking, or high‑transaction environments.
• Familiarity with container platforms such as Docker or Kubernetes.
• Experience with Infrastructure as Code tools.
• Exposure to observability platforms and operational analytics tooling.
• Experience supporting regulated production environments.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations – including for disability or religious practices – to ensure every team member can perform and contribute at their best.

Are you game? At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting‑edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross‑cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem‑solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights. Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.