Senior Business Support Specialist

Razer; Shah Alam; On-site; MYR 47,000 - 87,000; Full time

Job summary

Razer is seeking a proactive Business Support Specialist to empower the Business Development team. You will coordinate with internal and external stakeholders to address customer needs, prepare reports, and support marketing campaigns, helping to optimize campaigns and merchant activities.

Based in Malaysia, you will contribute to cross-functional initiatives, document processes for AI adoption, and ensure smooth operation of day-to-day activities while reporting to the Assistant Manager.

Qualifications

• Minimum 2 years of experience in business support, project management, administration, or similar roles.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and related tools.
• Diploma/Bachelor’s degree in Business Administration, Marketing or related field.

Responsibilities

• Coordinate with internal and external stakeholders to address customer needs and resolve issues.
• Assist in coordinating marketing campaigns and merchant re-training arrangements.
• Provide day-to-day operational support to the Business Development team and assist in preparing reports and presentations.

Skills

Communication

Report writing

Stakeholder coordination

Microsoft Office

Detail-oriented

Problem solving

Education

Diploma/Bachelor’s degree in Business Administration, Marketing, or related field

Job description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

This employee plays a key role in providing high-quality operational support to the Business Development team. This role involves coordinating with internal and external stakeholders to address customer needs and resolve issues. The Specialist will also assist in coordinating marketing campaigns and merchant re-training arrangements, ensuring alignment with business objectives.

Key Responsibilities

• Stakeholder Coordination
• Act as a key point of contact for inter-departmental coordination, addressing customer needs and resolving issues efficiently.
• Liaise with internal stakeholders (e.g., Marketing, Finance, Operations) to support business initiatives.
• Assist in coordinating with external stakeholders, including merchants and partners, to ensure smooth execution of business activities.
• Marketing Campaign Support
• Assist in planning and executing marketing campaigns in collaboration with the Business Development team.
• Coordinate with merchants and internal teams to ensure campaign requirements are met.
• Monitor campaign progress and provide regular updates to the Assistant Manager.
• Operational Support
• Provide day-to-day operational support to the Business Development team, ensuring seamless execution of tasks.
• Support HOD in managing team workflows and priorities.
• Reporting and Analysis
• Assist in preparing regular reports on business support activities and campaign outcomes.
• Provide actionable insights to HOD and Business Development team.
• Prepare and review formal documents, reports, and presentations for the Business Development team.
• Maintain an organized repository of documents for easy access and reference.
• Preparation for AI Adoption
• Document processes for AI Integration.
• Identify automatable tasks for AI automation.

Pre-Requisites

• Diploma/Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in business support, project management, administration, or a similar role.
• Experience in stakeholder coordination and report preparation.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.

Key Competencies

• Excellent communication and interpersonal skills.
• Proficiency in document preparation, report writing, and presentation.
• Ability to coordinate effectively with multiple stakeholders.
• Detail-oriented with a focus on accuracy and quality.
• Problem-solving mindset with a proactive approach.

Razer is proud to be an Equal Opportunity Employer.

We believe that diverse teams drive better ideas, better products, and a stronger culture.

We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in.

We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws.

Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.