Associate Business Development Manager

Razer; Shah Alam; On-site; MYR 60,000 - 100,000; Full time

Job summary

Razer is seeking an Associate Business Development Manager in Shah Alam, Malaysia to drive growth through lead generation, client outreach, and account management. You will work with the HOD to execute strategies, onboard merchants, and coordinate cross-functionally to deliver payment and digital solutions.

The role requires 2–4 years in sales/BD, with strong communication skills and readiness to collaborate across teams.

Qualifications

• 2–4 years of experience in sales, business development, or account management.
• Bachelor’s or Diploma in Business Administration, Marketing, Finance, or related field preferred.
• English proficiency required; Mandarin or other local languages advantageous.

Responsibilities

• Support and drive business growth through lead generation, client outreach, and account management.
• Collaborate with HOD to execute growth strategies and secure new merchant/partner accounts.
• Maintain relationships with existing clients; identify upsell opportunities to maximize value.
• Draft proposals and coordinate negotiations and contract documentation.
• Coordinate with Tech, Operations, Finance, and Support to onboard merchants and deploy solutions.

Skills

Lead generation

Account management

English proficiency

AI tools

Microsoft Office

Mandarin (advantage)

Education

Bachelor’s/Diploma in Business Administration/Marketing/Finance

Tools

AI tools

Microsoft Office

Job description

Job Responsibilities

The Associate Business Development Manager is responsible for supporting and driving business growth through active lead generation, client outreach, and account management. Working closely with the Head of Department (HOD), this role focuses on executing growth strategies, securing new merchant/partner accounts, and maintaining strong relationships with existing clients. The Associate BDM plays a key execution role in expanding our market footprint, supporting proposal development, and coordinating internally to deliver seamless payment and digital solutions.

Key Responsibilities

1. Strategy Execution & Market Research Assist the HOD in executing business development strategies aligned with company growth targets. Conduct market research to identify potential leads, emerging industry trends, and competitor activities. Support the identification of new business channels, merchant categories, and strategic opportunities.
2. Lead Generation & Prospecting Proactively research, cold-call, and engage prospective clients to build and maintain a strong sales pipeline. Qualify incoming leads and schedule pitch meetings. Prepare and present standard sales pitches and tailored proposals to potential clients.
3. Client Relationship Management & Account Support Serve as an operational and tactical contact for assigned mid & top-tier or emerging accounts, ensuring prompt handling of daily inquiries. Nurture existing client relationships to drive account activity, usage volume, and retention. Identify upselling and cross-selling opportunities (e.g., additional payment channels, new product features) to maximize account value.
4. Proposal Preparation & Deal Closing Draft business proposals, and term sheets tailored to client requirements under the guidance of senior BD leaders. Drive commercial negotiations and contract documentation processes. Track sales pipelines and ensure timely follow-ups to close deals and hit individual targets.
5. Cross-Functional Operations & Coordination Work closely with Tech, Operations, Finance, and Support teams to facilitate merchant onboarding, terminal deployments, and issue resolution. Act as an operational bridge between clients and internal stakeholders to ensure customer satisfaction and swift execution.
6. Administrative & Process Support Maintain clean and accurate records of lead activities, meeting logs, and deal pipelines in the system. Assist in identifying operational bottlenecks in the merchant onboarding or sales journey and suggest process improvements.
7. Reporting & Monitoring Prepare regular activity reports, lead tracking updates, and pipeline progress for review by the HOD and senior management. Monitor key account performance metrics (TPV, transaction activity) to identify underperforming accounts for re-engagement.

Key Competencies

• High enthusiasm, self-motivation, and a results-oriented attitude.
• Strong communication, interpersonal, and presentation skills.
• Good negotiation abilities with a customer-centric mindset.
• Ability to multitask, prioritize responsibilities, and collaborate effectively across teams.
• Proficiency in AI tools and Microsoft Office (Excel, PowerPoint, Word).

Qualifications & Experience

Education: Diploma preferably Bachelor’s degree in Business Administration, Marketing, Finance, or a related discipline.

Experience: 2–4 years of experience in sales, business development, or account management (preferably within the Payment Gateway, FinTech, Merchant Acquiring, or E-commerce industries). Track record of meeting or exceeding assigned sales/lead metrics. Language proficiency in English (Mandarin or other local languages is a distinct advantage based on client needs).

Performance Metrics

• Achievement of individual revenue and transaction volume targets.
• Number of qualified leads, pitches conducted, and new client acquisitions.
• Turnaround time and conversion rate from lead qualification to contract execution.
• Account retention rate and performance of assigned key merchant accounts.
• Positive feedback from cross-functional teams (Tech, Ops, Finance) and external partners.

Pre-Requisites

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it. Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights. Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.

Equal Opportunity Employer

At Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed —including for disability or religious practices — so every team member can perform and contribute at their best.