Head of Operations & Scale

Elitez Pte Ltd; Petaling Jaya; On-site; MYR 240,000 - 420,000; Full time

Job summary

Elitez Pte Ltd is seeking a hands-on operations leader to build and scale our operational foundations in a fast-moving environment. This is not a traditional COO role; we need someone who thrives in ambiguity, loves systems and data, and can turn chaos into process without slowing us down.

You’ll report to the CEO and work across Operations, Finance, HR, and Customer Success to design scalable processes, governance, and dashboards that drive rapid growth and cost efficiency.

Qualifications

• Proven startup/scale-up experience.
• Strong leadership and stakeholder management.
• Bachelor’s degree in Business, Management, Engineering, Finance, or related.
• 8–10 years of experience in scale-up or tech-driven company.
• Comfort with data systems and automation.

Responsibilities

• Design and execute operational strategies for rapid growth.
• Build end-to-end processes, governance, and SOPs.
• Lead cross-functional teams across Operations, Finance, HR, and Customer Success.
• Drive productivity and cost efficiency using data and KPIs.
• Partner with CEO on strategic planning and org development.
• Identify risks and implement preventive controls.
• Foster a high-performance culture focused on ownership and speed.

Skills

Startup experience

Leadership

Data-driven

Operations design

Cross-functional

Education

Bachelor's degree

Job description

A high-growth, tech-enabled business looking for a hands-on operations leader to build and scale our operational foundations. This is not a traditional COO role — we need someone who thrives in fast-moving, ambiguous environments, loves systems and data, and can turn chaos into process without slowing us down.

You’ll work directly with the CEO and leadership team to drive execution across Operations, Finance, HR, Customer Success, and other support functions. If you’ve scaled a startup or tech-driven business before and want to do it again, this is for you.

What You’ll Do

Design and execute operational strategies that support rapid growth

Build end-to-end processes, governance frameworks, and SOPs from scratch

Lead cross-functional teams across Operations, Finance, HR, and Customer Success

Drive productivity and cost efficiency using data, dashboards, and KPIs

Partner with the CEO on strategic planning, expansion, and org development

Identify operational risks and put controls in place before they become problems

Build a high-performance culture focused on ownership, speed, and continuous improvement

What We’re Looking For

Proven experience in startup, scale-up, or high-growth business environments

Tech-savvy: comfortable with digital tools, data systems, and automation

Demonstrated ability to build operational structures, processes, and teams from the ground up

Strong leadership, stakeholder management, and communication skills

Bachelor’s degree in Business, Management, Engineering, Finance, or related field

Ideally 8–10 years of experience, with meaningful time in a scale-up or tech-driven company

Why Join

Direct impact on company growth and direction

High autonomy, minimal bureaucracy

Work with a lean, fast-moving leadership team

Competitive package for the right builder

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