Business Operations Lead

Baba ChooChoo Sdn. Bhd; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Baba ChooChoo Sdn. Bhd in Penang is seeking an experienced operations lead to translate the CEO's direction into clear plans and practical action. You will coordinate and align Content, Creative, Digital and Commercial teams to execute priorities and drive performance.

You will set KPIs, build simple systems, identify and solve problems, and support hiring, team structure and day-to-day operations. This role serves as the CEO's operational partner, with potential to grow into a GM/COO as the

Responsibilities

• Turn the CEO's direction into clear plans, priorities and execution.
• Manage and coordinate teams across Content, Creative, Digital and Commercial.
• Set KPIs, track performance and hold people accountable.
• Build simple systems and processes so the company runs efficiently.
• Identify problems, solve them and keep things moving.
• Support hiring, team structure and day-to-day business operations.
• Act as the CEO's operational partner and make sure decisions get executed.

Job description

Turn the CEO's direction into clear plans, priorities and execution.

Manage and coordinate teams across Content, Creative, Digital and Commercial.

Set KPIs, track performance and hold people accountable.

Build simple systems and processes so the company runs efficiently.

Identify problems, solve them and keep things moving.

Support hiring, team structure and day-to-day business operations.

Act as the CEO's operational partner and make sure decisions get executed.

Who we're looking for

5+ years in operations, business management, project management, media, agency, startup or similar environments.

Strong people management and organisational skills.

Someone who takes ownership instead of waiting for instructions.

Comfortable working in a fast-changing environment with limited resources.

Commercially minded, practical and solutions-oriented.

Confident enough to manage people and hold them accountable.

Hands‑on - you're not afraid to get into the details.

You don't need to have been a COO before. We're looking for someone with the capability to grow into a GM / COO role as the business scales.

If you enjoy building something rather than simply maintaining something, we'd like to hear from you.