Senior Associate - Customer Data Management

DHL; Selangor; On-site; Confidential; Full time

Job summary

DHL in Malaysia is seeking a Senior Associate - Customer Data Management to ensure CMF and Tariff requests from Business Partners are completed and data updates are performed accurately. The role emphasizes timely delivery, data integrity, and collaboration with regional offices.

The ideal candidate is a fresh graduate or holds a Diploma/ Degree with strong MS Office skills and good English communication, capable of supporting China/Taiwan operations while meeting SLAs.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge in Billing and Business processes is preferable.
• Language speakers are encouraged to apply as this role require to support China/Taiwan.

Responsibilities

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure System update such as reference data , fuel surcharge, RARG received from Business Partners , Area or Regional office are completed.
• To ensure all CMF mass updates are completed
• To support GPI and SPA updates.
• Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
• Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
• To work on own initiative, under pressure and according to prescribed deadlines Contribute to achieve team KPI Ensure timely update, implementation and compliance with all SOPs and ICF.

Skills

English proficiency

Communication skills

Education

Diploma or Degree

Tools

MS Excel

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Associate - Customer Data Management

To ensure all CMF requests received from Business Partners are completed.

To ensure all Tariff requests received from Business Partners are completed.

To ensure System update such as reference data , fuel surcharge, RARG received from Business Partners , Area or Regional office are completed.

To ensure all CMF mass updates are completed To support GPI and SPA updates.

Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior

Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.

To work on own initiative, under pressure and according to prescribed deadlines Contribute to achieve team KPI Ensure timely update, implementation and compliance with all SOPs and ICF.

Qualifications

Fresh graduates are welcome to apply.

Proficient in English (verbal and written).

Candidate must possess at least a Diploma or Degree.

Knowledge in Billing and Business processes is preferable.

Good Knowledge of MS Office including strong command on MS Excel.

Language speakers are encouraged to apply as this role require to support China/Taiwan