Customer Service Senior Executive (Program Management)

ASE Electronics Malaysia; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Annual Bonus

Medical Insurance

Job summary

ASE Electronics Malaysia is seeking a Customer Service Senior Executive (Program Management) to drive account management for assigned customers and oversee revenue targets. The role requires a degree with 3+ years' experience and fluency in English and Mandarin, with strong presentation and communication skills.

You will coordinate cross-functional projects (VA/VE, NPI, transfer programs), manage RFQ and pricing, and collaborate with the global sales team to uncover new business opportunities

Qualifications

• Degree with minimum 3 years' working experience.
• Assertive and self-motivated with the ability to work independently and in a team environment.
• Excellent presentation skills and preparation of presentation materials.
• Ability to interact with all levels/positions including Senior Positions.
• Fluent in English and Mandarin.
• Must be able to problem solve, prioritize and multitask and continuously improve processes and capabilities.
• Strong problem-solving skills, and numerical analytical skills. Meticulous and detail oriented.
• Understanding of product development life cycle and supply chain processes such as forecasting, planning, inventory management, operations, manufacturing, procurement, sourcing, transportation and warehousing.

Responsibilities

• Responsible for overall account management of assigned customers/accounts.
• Responsible for revenue and organic growth targets.
• Responsible for RFQ and pricing, legal affairs, negotiations (in any assigned area).
• Responsible for understanding and driving the customer/account P&L (sales, margins, mark-ups), contribution goals, inventory goals and any other specific cost drivers.
• Responsible for building and maintaining good working relationship with assigned customer through consistent, timely and accurate data feed.
• Responsible to understand customer contracts and the relation to actual production and processes.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer's satisfaction reviews and corrective actions.
• PIC and coordinator for hosting all customer visits.
• Lead customer programs and cross functional management, working closely with project managers to meet customer's requirements and objectives (Example: VA/VE, NPI, Transfer programs).
• Identify & develop profitable new business opportunities through market research and funnel generation.
• Work closely and maintain good working relationships with ASE global sales team to identify and drive opportunities.

Skills

Presentation skills

Cross-functional collaboration

English–Mandarin bilingual

Problem solving

Numerical analytics

Multitasking

Supply chain understanding

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Senior Executive (Program Management)

Degree with minimum 3 years' working experience

Assertive and self-motivated with the ability to work independently and in a team environment

Excellent presentation skills and preparation of presentation materials

Ability to interact with all levels/positions including Senior Positions

Fluent in BOTH English and Mandarin

Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.

Strong problem-solving skills, and numerical analytical skills. Meticulous and detail oriented.

Understanding of product development life cycle and supply chain processes such as forecasting, planning, inventory management, operations, manufacturing, procurement, sourcing, transportation and warehousing.

Requirement

• Degree with minimum 3 years' working experience

• Assertive and self-motivated with the ability to work independently and in a team environment

• Excellent presentation skills and preparation of presentation materials

• Ability to interact with all levels/positions including Senior Positions

• Fluent in BOTH English and Mandarin

• Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.

• Strong problem-solving skills, and numerical analytical skills. Meticulous and detail oriented.

• Understanding of product development life cycle and supply chain processes such as forecasting, planning, inventory management, operations, manufacturing, procurement, sourcing, transportation and warehousing.

Responsibility

• Responsible for overall account management of assigned customers/accounts

• Responsible for revenue and organic growth targets

• Responsible for RFQ and pricing, legal affairs, negotiations (in any assigned area)

• Responsible for understanding and driving the customer/account P&L (sales, margins, mark- ups), contribution goals, inventory goals and any other specific cost drivers.

• Responsible for building and maintaining good working relationship with assigned customer through consistent, timely and accurate data feed

• Responsible to understand customer contracts and the relation to actual production and processes

• Be the key channel of communication for customers and act as escalation in the event of customer issues

• In charge of customer's satisfaction reviews and corrective actions

• PIC and coordinator for hosting all customer visits

• Lead customer programs and cross functional management, working closely with project managers to meet customer's requirements and objectives (Example: VA/VE, NPI, Transfer programs)

• Identify & develop profitable new business opportunities through market research and funnel generation

• Work closely and maintain good working relationships with ASE global sales team to identify and drive opportunities

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Annual Bonus
• Medical Insurance