Senior Associate - Billing

Deutsche Post; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Joinimagine in Malaysia is seeking a Service Delivery professional to ensure timely and accurate completion of incoming requests from business partners, adhering to SLA and global guidelines. You will validate and maintain data, liaise with internal/external contacts for billing information, and drive KPIs daily, weekly and monthly.

Also perform end-to-end investigations to recover revenue and prepare supporting documents.

Qualifications

• Ability to meet SLA targets and ensure accurate billing processes.
• Experience with data validation and root-cause analysis.
• Proficient with Microsoft Excel and basic data manipulation.
• Excellent written and verbal English communication.

Responsibilities

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
• Perform validation and maintenance activities in line with Global guidelines and approval processes.
• Liaise with internal and external contacts to obtain and follow up billing information for correct invoicing.
• Perform validation and rectify errors from rejection reports.
• Drive the team KPIs and SLAs on daily, weekly and monthly cycles.
• Conduct end-to-end investigations to recover revenue or prevent revenue leakage.
• Prepare and provide supporting documents and reports per contractual agreements.
• Maintain data for transfer to produce accurate billing invoices/credits.
• Perform quality checks (Billing Supervisory checks).
• Support digitization and automation of non-value adding tasks.
• Foster a positive team environment and participate in process reviews to minimize risk.

Skills

Analytical skills

Microsoft Windows & Excel

English communication

Fast-paced work

Team player

Attention to detail

Deadline management

Open mindset for improvements

Multi-tasking

Power BI/Query/Automate (plus)

Weekend/public holiday flexibility

Tools

Power BI/Query/Automate tools

Job description

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
• Perform validation and maintenance activities comply with Global guidelines and approval process.
• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
• Perform validation and rectify the errors found from the rejection report.
• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
• Maintain and prepare data for transfer to produce accurate billing invoices/credits.
• Perform quality checks (Billing Supervisory checks)

Process

• Adhere to internal authorization levels and local guidelines.
• Actively participate the digitization/automation of non-value adding tasks.
• Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
• Take part in procedures and systems review to minimize risk and increase cost efficiency.
• Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
• Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
• Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Required Competencies

• Flexible to work on weekends and public holidays if required.
• Analytical skills.
• Experience in Microsoft Windows & Excel as an end user.
• Good communication skills in English, both oral and written.
• Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
• Self-motivated and highly organized with a high level of attention to detail
• Energetic, enthusiastic, team player.
• Able to manage deadlines.
• Ability to work in fast pace environment.
• Experience in Power BI/Query/Automate is a plus.
• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
• Big picture thinking, able to understand implications, and mitigate complications.