Senior AR & Cash Applications Specialist (6-Month FTC)

Sitecore; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Sitecore is seeking a Senior Cash Application Specialist (6 months FTC) to join the Global Collections team. You will own accounts receivable, collections, cash application, and reconciliation activities while partnering with Billing, Sales, Tax, and other teams globally.

The role requires an organised, proactive, commercially minded professional comfortable in a fast-paced international environment. You will drive process improvements and automation across the order-to-cash cycle, contributing

Qualifications

• Experience in Accounts Receivable, Cash Applications, Collections, or Finance Operations, preferably in a multinational organisation.
• Good understanding of the full Accounts Receivable / Order-to-Cash cycle.
• Experience with customer accounts, payment allocation, reconciliations, and collection activities.
• Strong analytical and problem-solving skills with the ability to investigate issues and propose practical solutions.
• Excellent written and verbal communication with a strong customer-service mindset.
• Ability to work independently, prioritise effectively, and manage multiple deadlines in a high-volume environment.
• Proactive mindset and interest in improving processes beyond following them.
• Experience with AR targets/KPIs is a plus.
• Fluent English communication skills.

Responsibilities

• Manage and resolve customer account issues, ensuring investigations and follow-through to resolution.
• Support cash collection, cash application, payment posting, refunds, credit notes, and reconciliations.
• Collaborate with Billing, Sales, Tax, Order Management, and Legal to remove barriers to timely payment.
• Maintain accurate documentation of customer communications and collection activity in the system.
• Identify opportunities to improve processes, controls, and efficiency with the Global Collections Manager.
• Support automation and process improvements across the order-to-cash cycle.
• Liaise with third-party collection agencies when required.
• Ensure accurate, timely resolution of receivables across multiple markets.
• Share knowledge and support continuous improvement within Finance.

Skills

Accounts Receivable

Cash Applications

Collections

Finance Operations

Analytical Skills

Communication Skills

English Fluency

Multinational Experience

Tools

NetSuite

Tesorio

Excel

Job description

Sitecore is seeking a Senior Cash Application Specialist (6 months FTC) to join the Global Collections team. You will own accounts receivable, collections, cash application, and reconciliation activities while partnering with Billing, Sales, Tax, and other teams globally.

The role requires an organised, proactive, commercially minded professional comfortable in a fast-paced international environment. You will drive process improvements and automation across the order-to-cash cycle, contributing