Senior Application Support (SAP)

Petroleum Sarawak; Kuching; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

Paid leave

Career development opportunities

Job summary

PETROS is seeking a Senior Application Specialist to provide functional and technical SAP support, ensuring reliable operations and continuous improvement. You will partner with business groups and SAP partners to manage incidents, changes, and projects while aligning IT governance and user access controls.

The role requires 7+ years of SAP experience across multiple modules, strong communication skills, and a proven ability to train and mentor staff.

Qualifications

• Bachelor's degree in IT/CS/Computing/BIS/Engineering or related field.
• Minimum 7 years of SAP application support, functional consulting, troubleshooting, configuration, and implementation (preferably S/4HANA).
• Strong hands-on experience in SAP modules such as FICO, JVA, MM, PS, AM, PM, SD, HCM, SuccessFactors, Ariba, DRC, BTP, ABAP, or BASIS.
• Good understanding of SAP S/4HANA architecture, data models, integration technologies, and transport management.
• Ability to manage incidents throughout their lifecycle, troubleshoot issues, and implement sustainable solutions.
• Strong stakeholder management and communication skills with business users and technical teams.
• Experience in user training, knowledge sharing, and mentoring junior staff.
• Knowledge of Finance, Accounting, e-Invoicing, Procurement, Materials & Inventory, Logistics, Asset Management, Maintenance, and HR.
• Familiarity with Oil & Gas industry practices is an advantage.
• Awareness of SAP product developments and updates.
• Formal SAP training in S/4HANA/SuccessFactors/Ariba/BTP/ABAP/BASIS is an advantage.
• SAP Associate/Specialist/Professional certification is highly desirable.
• PMP or AgilePM certification is an advantage.

Responsibilities

• Solutioning: provide functional/technical SAP support and optimise SAP utilisation.
• Projects & Change Management: lead and support SAP projects, enhancements, and change requests.
• Service Delivery: manage SAP service delivery, review partner proposals, and monitor performance.
• Incident Management: analyse issues, identify root causes, and coordinate with partners for resolution.
• Governance & Compliance: manage SAP access, roles and authorisations with regular reviews.
• User Training: develop training materials and deliver hands-on SAP training sessions.
• SAP Documentation: maintain accurate SAP documentation for knowledge retention and maintenance.

Skills

SAP functional support

Incident management

Stakeholder management

User training

Training & mentoring

Communication skills

Project & change management

Education

Bachelor’s Degree in Information Technology, Computer Science, Computing, BIS, Engineering, or related discipline

Tools

SAP FICO

SAP S/4HANA

ABAP

BASIS

SAP SuccessFactors

SAP Ariba

SAP DRC

SAP BTP

Job description

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At PETROS, we aim to achieve sustainable development for Sarawak and the nation through responsible resource management. We embarked on this journey with a purpose: Harnessing Resources for the Sustainable Progress of Sarawak and Beyond. Through innovation, collaboration and a forward-thinking approach, PETROS aims to pioneer solutions that pave the way for a more sustainable and equitable energy future.

Position Overview:

The Senior Application Specialist is responsible for providing functional and technical support for SAP applications, ensuring system reliability, performance, and continuous improvement. The role works closely with business and technical stakeholders to resolve incidents, manage system changes, and support the implementation of SAP projects and enhancements. The position plays a key role in ensuring the SAP landscape continues to meet evolving business requirements while maintaining seamless and uninterrupted business operations.

Key Responsibilities:

• Solutioning: Provide functional and technical support to business users by identifying and recommending effective SAP solutions, workarounds, and best practices to optimise SAP utilisation.
• Projects & Change Management: Lead and support SAP projects, enhancements, and change requests by gathering business requirements, developing appropriate solutions, and coordinating implementation with internal teams and SAP partners.
• Service Delivery: Manage SAP service delivery by reviewing partner proposals, ensuring solution quality and cost effectiveness, negotiating commercial terms, monitoring service performance, and aligning deliverables with business and operational requirements.
• Incident Management: Manage and resolve SAP application incidents by analysing issues, identifying root causes, implementing solutions, and coordinating with SAP partners for Level 2 support where required to minimise business disruption.
• Governance & Compliance: Manage SAP user access, roles, and authorisations to support segregation of duties and IT governance requirements, including regular access reviews, housekeeping, and follow‑up on audit findings.
• User Training: Conduct SAP training and knowledge‑sharing sessions for business users by developing training materials and delivering practical, hands‑on guidance to enhance user proficiency.
• SAP Documentation: Maintain and manage SAP application documentation, ensuring information is accurate, current, complete, well‑organised, and readily accessible to support knowledge retention and future maintenance.

Qualifications & Experience:

• Bachelor’s Degree in Information Technology, Computer Science, Computing, Business Information Systems, Engineering, or a related discipline from a recognised institution.
• Minimum 7 years of relevant experience with direct involvement in SAP application support, functional consulting, troubleshooting, system configuration, and implementation, preferably within an SAP S/4HANA environment.
• Strong hands‑on experience in one or more SAP modules or solutions, including FICO, JVA, MM, PS, AM, PM, SD, HCM, SAP SuccessFactors, SAP Ariba, SAP Document and Reporting Compliance (DRC), SAP Business Technology Platform (BTP), ABAP, or BASIS.
• Good understanding of SAP S/4HANA architecture, data models, integration technologies, and transport management.
• Demonstrated ability to manage incidents throughout their lifecycle, troubleshoot issues, identify root causes, and implement sustainable solutions.
• Ability to assess the impact of system changes and enhancements on business operations and the wider technology landscape.
• Strong stakeholder management and communication skills, with the ability to engage effectively with business users and technical teams.
• Experience in user training, knowledge sharing, and mentoring junior application support personnel.
• Good understanding of relevant business processes, including Finance, Accounting, e‑Invoicing, Procurement, Materials and Inventory, Logistics, Asset Management, Maintenance, and Human Resources.
• Familiarity with Oil & Gas industry practices and terminology is an advantage.
• Awareness of current SAP product developments, features, and technology updates.
• Formal training in relevant SAP solutions such as S/4HANA, SuccessFactors, Ariba, BTP, ABAP, or BASIS is an advantage.
• SAP Associate, Specialist, or Professional Certification is highly desirable.
• PMP or Agile Project Management (AgilePM) certification is an advantage.

What We Offer:

• A dynamic and inclusive work environment that fosters growth and innovation.
• Competitive compensation and benefits package, including healthcare, retirement plans, paid leave etc.
• Opportunities for professional development and career advancement within a global organization.
• The chance to be part of transformative projects that impact Sarawak and beyond.