Senior Application Support & Incident Resolution Lead

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Kuala Lumpur is seeking an experienced application and systems support specialist to diagnose and resolve incidents reported by users across multiple business units. You will monitor progress, escalate when needed, and communicate status to stakeholders.

You will analyze production incidents, identify root causes, and suggest enhancements. The role includes user training, UAT support, deployment coordination, and maintaining thorough documentation of issues and

Responsibilities

• Provide application and system support by diagnosing incidents reported by users across various business units.
• Investigate, troubleshoot, and escalate complex issues to external vendors or development teams when further analysis or fixes are required.
• Monitor and track incident progress, ensuring timely resolution and effective communication with stakeholders.
• Analyze production incidents, identify root causes, and recommend system enhancements or process improvements.
• Conduct user training and provide guidance to ensure effective utilization of applications and systems.
• Perform daily monitoring of CCRIS processes and manage manual CCRIS reporting for failed or pending transactions.
• Support User Acceptance Testing (UAT), including testing activities related to system enhancements, patches, and production issue resolutions.
• Coordinate and support application deployment, patch management, and post-implementation activities.
• Perform ad hoc application maintenance tasks, including system configuration updates, master data maintenance, and project-related support.
• Maintain accurate documentation of incidents, resolutions, procedures, and support activities.
• Collaborate with cross-functional teams, vendors, and business users to ensure service delivery meets operational and business requirements.

Job description

Alliance Bank Malaysia Berhad in Kuala Lumpur is seeking an experienced application and systems support specialist to diagnose and resolve incidents reported by users across multiple business units. You will monitor progress, escalate when needed, and communicate status to stakeholders.

You will analyze production incidents, identify root causes, and suggest enhancements. The role includes user training, UAT support, deployment coordination, and maintaining thorough documentation of issues and