Senior Executive, Application Support Specialist

Alliance Bank; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Alliance Bank in Kuala Lumpur is seeking a Senior Executive, Application Support Specialist to diagnose and resolve incidents across business units. You will monitor progress, coordinate deployments, and liaise with vendors and development teams to ensure timely resolution and effective user support.

The role emphasizes strong troubleshooting, documentation, and user training, with CCRIS monitoring and involvement in patch management and post-implementation activities.

Qualifications

• Experience in application support and incident management.
• Ability to troubleshoot and escalate issues to vendors as needed.
• Strong documentation and stakeholder communication skills.
• Familiarity with UAT, patch management, and production support.

Responsibilities

• Provide application and system support by diagnosing incidents across users and business units.
• Investigate, troubleshoot, and escalate complex issues to external vendors or development teams when needed.
• Monitor incident progress and communicate with stakeholders to ensure timely resolution.
• Analyze production incidents, identify root causes, and suggest improvements.
• Conduct user training and guidance for effective application usage.
• Perform CCRIS monitoring and manage manual CCRIS reporting for failed/pending transactions.
• Support User Acceptance Testing (UAT) and testing related to enhancements and fixes.
• Coordinate and support application deployment, patch management, and post-implementation activities.
• Perform ad hoc maintenance tasks including configuration updates and master data maintenance.
• Maintain documentation of incidents, resolutions, and support activities.
• Collaborate with cross-functional teams, vendors, and business users to ensure service delivery.

Job description

Senior Executive, Application Support Specialist

Location:

Kuala Lumpur, MY, 50450

Category: Permanent

Facility: 3295

• Provide application and system support by diagnosing and resolving incidents reported by users across various business units.
• Investigate, troubleshoot, and **escalate** complex issues to external vendors or development teams when further analysis or fixes are required.
• Monitor and track incident progress, ensuring timely resolution and effective communication with stakeholders.
• Analyze production incidents, identify root causes, and recommend system enhancements or process improvements.
• Conduct user training and provide guidance to ensure effective utilization of applications and systems.
• Perform daily monitoring of CCRIS processes and manage manual CCRIS reporting for failed or pending transactions.
• Support User Acceptance Testing (UAT), including testing activities related to system enhancements, patches, and production issue resolutions.
• Coordinate and support application deployment, patch management, and post-implementation activities.
• Perform ad hoc application maintenance tasks, including system configuration updates, master data maintenance, and project-related support.
• Maintain accurate documentation of incidents, resolutions, procedures, and support activities.
• Collaborate with cross-functional teams, vendors, and business users to ensure service delivery meets operational and business requirements.