Senior APM Lead, Observability & Performance

WhiteCrow Research Pvt. Ltd.; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is seeking an Application Performance Monitoring Lead Specialist VP2 to oversee enterprise VDI platforms and end-to-end monitoring. The role focuses on daily operations, incident resolution, and platform optimization across Citrix, VMware, and cloud services.

You will collaborate with infra, network, and security teams, maintain docs, and support after-hours work as needed. Strong experience in APM and observability is essential.

Qualifications

• Minimum 12 years of overall IT experience.
• 6–9 years in Application Performance Monitoring or Observability.
• Strong admin experience with monitoring tools (Geneos, Grafana, Dynatrace/Datadog).
• Experience creating dashboards (Grafana, Power BI, SharePoint or similar).
• Knowledge of incident management and ticketing tools (Remedy, JIRA).
• Strong troubleshooting, analytical, and stakeholder management skills.

Responsibilities

• Administering and supporting enterprise VDI platforms, including Omnissa Horizon, VMware ESXi, Citrix, and Nutanix environments.
• Performing daily monitoring, maintenance, and operational support for VDI infrastructure and virtual desktop services.
• Supporting endpoint management platforms, including Microsoft Intune and MECM/SCCM.
• Assisting with device provisioning, software deployment, OS patching, and endpoint compliance activities.
• Supporting endpoint security technologies, including Microsoft Defender for Endpoint and Trellix Endpoint Security.
• Investigating, troubleshooting, and resolving VDI, endpoint, and endpoint security incidents.
• Performing root cause analysis and supporting service restoration activities for production incidents.
• Supporting platform upgrades, patching, maintenance windows, and technology refresh initiatives.
• Monitoring platform health, proactively identifying issues, and escalating complex issues where required.
• Maintaining operational documentation, technical procedures, and support records.
• Collaborating with infrastructure, network, security, and application support teams on issue resolution and platform improvements.
• Participating in after-hours support and maintenance activities when required.

Skills

APM

Observability

Dashboarding

Incident management

Stakeholder management

Tools

Geneos

Grafana

Dynatrace

Datadog

AWS monitoring services

Remedy

JIRA

Power BI

SharePoint

Job description

WhiteCrow Research Pvt. Ltd. is seeking an Application Performance Monitoring Lead Specialist VP2 to oversee enterprise VDI platforms and end-to-end monitoring. The role focuses on daily operations, incident resolution, and platform optimization across Citrix, VMware, and cloud services.

You will collaborate with infra, network, and security teams, maintain docs, and support after-hours work as needed. Strong experience in APM and observability is essential.